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Bh54
Level 1

Desktop Premier Plus just purchases 2024 now says my subscription has expired and I can read only what is going on. Never told that before. They want a monthly payment for my subscription sounds like a scam!!!!! IS iT??????

Purchased Deskop Premier Plus 2024 now I am being told my subscription ran out and I need to purchase I can't use my software to do my work. Sounds like a scam to me. I paid $799.00 for the CD this is definitely a rip off. I have been using QB's for many years this is not right.Purchased through Amazon will be contacting Amazon

to get this straightened out.

3 Comments 3
FishingForAnswers
Level 10

Desktop Premier Plus just purchases 2024 now says my subscription has expired and I can read only what is going on. Never told that before. They want a monthly payment for my subscription sounds like a scam!!!!! IS iT??????

@Bh54  "Purchased through Amazon"

 

Yeah, about that.

AdonL
QuickBooks Team

Desktop Premier Plus just purchases 2024 now says my subscription has expired and I can read only what is going on. Never told that before. They want a monthly payment for my subscription sounds like a scam!!!!! IS iT??????

I understand your feelings, especially since you've been using QuickBooks for a long time, @Bh54. I'm here to clarify some details about the renewals or purchasing QuickBooks Desktop (QBDT).

 

As of September 30, 2024, all renewals and purchases of QuickBooks Desktop products must be made via Intuit. Please refer to this article to learn more: Can't buy QBDT as a new US customer.

 

Moreover, contacting Amazon about this matter will help clarify the situation and provide a resolution. I also suggest contacting our live support team at 1-800-4INTUIT. They can handle cases like this and can assist you further.

 

Furthermore, you may visit this article if you want to take your reports out of QBDT and make further alterations from there: Export reports as Excel workbooks in QBDT.

 

I'm always ready to back you up if you have more questions about QBDT subscriptions or any other QuickBooks concerns. Notify us in this thread, and we will provide you with the help you need.  

Chrea
Level 8

Desktop Premier Plus just purchases 2024 now says my subscription has expired and I can read only what is going on. Never told that before. They want a monthly payment for my subscription sounds like a scam!!!!! IS iT??????

@Bh54 

You purchased it from a scammer or sure. Starting QB Desktop 2022, Intuit only offers the subscription licenses. You can switch to an old QB Desktop with a non subscription license or purchase a reused subscription license.

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