Did Square import change how it handles sales tax in February?

Aaand, I remove the old Synd with Square app to try to re-add it to fix the problem, and the old app is no longer available. And the new one is in beta mode so it is unavailable to me. Good job, Intuit. 

I can imagine how these changes in importing transaction with Square app might be overwhelming for you, hideouttheatre. It seems that this situation requires detailed attention, and our dedicated phone support team is well-equipped to handle such matters. Let me guide you through the process of contacting them for further support.

To start, our Live Support team are well-prepared to tackle this problem. They will collect additional information and assist you through the subsequent steps. They can organize a screen-sharing session with you and investigate this in real time.

Here’s how to contact them:

1. Click on the Help (?) icon in the top right corner.
2. Choose the Search tab.
3. Select Contact Us, and pick on the topic provided to be connected to the right expert.
4. Once selected, you can choose your preferred method of communication—either through a Callback or by starting a Chat.

To guarantee a prompt response from our Live Support team, I suggest checking their optimal contact hours. This will allow you to connect with them for immediate assistance.

Also, you can check this article which consists of Frequently asked questions for Square app transactions in QBO: Connect and manage Square transactions in QuickBooks Online.

Moreover, If you find that the transaction is already on QuickBooks, you have the option to match it with the correct entry in your records.

I appreciate you bringing this to our attention, hideouttheatre. Your feedback is incredibly valuable to us, and we are grateful that you took the time to reach out and highlight this issue. Please feel free to comment below if you need further help.

We had this same issue, and I spent hours on the phone with support just for them to tell me to disconnect and reconnect the square app. 

I'm not sure if that will solve the issue going forward but it definitely won't fix all the transactions from February and March that have already come through, so I found a work around.

I noticed that the new sales tax lines coming in from square were being moved to an account called Square Sales Tax Payable instead of the correct payable account that quickbooks uses to calculate sales tax. 

I took the amount that went into that account and made an adjustment to the sales tax in the review sales tax screen and put it in the Tax Expense account.

Now the total sales tax was correct, but I had to make the adjustment to the Tax expense account instead of the payable account. To fix that I also entered in a journal entry to credit the adjustment amount out of the tax expense account and debit into the Square Sales tax payable account. 

Hope this helps!

example journal entry:

Square Sales Tax Payable $2000

Tax Expense                                       $2000