Disconnecting & Reconnecting eBay Managed Payments

I can see the urgency of getting this resolved, @sulu7.

I'm here to provide some update about the issue.  Currently, we are still investigating this unexpected behavior. Our engineers are all hands on deck working together for an immediate fix to sort everything out.

For now, I suggest reaching out to our Customer Care Team so they can keep you updated on any updates about the issue. By doing this, they can add you to the list of affected users and notify you via email of the resolution updates.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Enter a brief description of your concern.
4. Select Talk to a human.
5. Choose a way to connect either Start a chat or Get a callback.

Please check out our support hours to ensure that we can address your concerns on time.

When everything is back to normal, you can read this article and help review your eBay transactions to ensure they are added or matched in QBO: Connect to eBay Managed Payments with QuickBooks Online.

To keep your accounts and bank data accurate, I recommend checking these articles for more tips and guides:

• Categorize and match online bank transactions.
• Reconcile an account.

I appreciate your patience as we're working to get the eBay transactions back to normal again. If you have additional questions about processing online payments, feel free to add a reply below. Keep safe!

Reaching out for an update.

Also, I appreciate your response, but it didn't answer my question. I wanted to know what would happen if I disconnected the ebay integrator and tried to reconnect it. Will it in anyway affect the data already in my books?

Is there a chance that may fix the issue? 

We appreciate you for getting back to us about your concern with disconnecting and reconnecting eBay in QuickBooks Online, @sulu7.

Let me share additional insights about it.

When you set up the eBay Managed Payments app, it keeps track of all transactions on your eBay account, including sales, refunds, and shipping fees. Any data that's previously recorded in QBO will remain after disconnecting the app. Unapproved transactions will be removed from the For Review tab, though.

As the inquiry is still ongoing, I advise not performing the disconnection at this time. If you want a real-time update on it, I suggest getting in touch with our Customer Support team. They can check on it for you and provide the best answer to your concern.

For future usage, here's how you can handle eBay transactions in QBO: Connect to eBay Managed Payments with QuickBooks Online.

You can always reply to this thread if you have other concerns with this matter or QuickBooks in general. It's our pleasure to assist. Keep safe!
 

When will this be resolved? I am losing hope.