Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Does anyone else out there HATE this system that they call help?

I'm trying to speak with a human on this help system and I have not been able to reach anyone. Any suggestions?
1 Comment
QuickBooks Team

Does anyone else out there HATE this system that they call help?

I'm here to make sure you're able to get in touch with one of our support team, @meomyos123.

 

In response to the COVID-19 pandemic, we’re running with a significantly reduced staff. Thus, you may experience delays in call requests (or chats) response. To ensure our support team can assist you on time, please review our support hours guide.

 

For the old "Help" menu:

 

  1. Click the Help (?) menu at the top, and then tap Contact Us.
  2. In case you're routed to the QB Assistant page, type Contact Us and then select Talk to a human
  3. Tap the Never mind option, and then choose I still need a human
  4. Click the Contact Us button.
  5. Enter your question or concern on the search box and then click Let's Talk.
  6. Pick either the Get a call or Start messaging option. 
  7. Fill out the needed info, and then hit Confirm my call or Submit to confirm.

For the new "Help" menu interface: 

 

  1. Click the (?) Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, type your concern.
  4. Select I still need a human, and then proceed with Contact us.
  5. Click Let’s talk, and then choose either Get a call or Start messaging

Alternatively, you can post your questions or concerns here in the Community. This way, other experts and users can share their tips and best practices. I'd appreciate it if you can give us more info about your issue so we can narrow down the best resolution for you.

 

Our general support page is an awesome source of handy QuickBooks articles. I'd encourage you to give it a shot in case you have other QuickBooks concerns, such as managing your banking, running reports, etc. To filter the topics based on your question or concern, please select the QuickBooks Online tile. 

 

Feel at ease to add your comment below so I can assist you further. I'll be eyeing out to your reply.

Need to get in touch?

Contact us