Hello there, @ccm4JC.
Please know I'm always around to assist you with any QuickBooks issues you have encounter. If you get back to this post, just click on the Reply button and add further details.
If you still need to contact the bill.com team, the following steps below will guide you through contacting them:
Reach out to me anytime if you have any other concerns. I’ll be right here ready to help you. Enjoy the rest of the day.
That chat option only works if you have a bill.com account. If you have bill.com through Intuit you have to use your Intuit login. Once you login it takes you back to your Quickbooks pay bills online app and does not take you to a members page on bill.com therefore, the chat option is obsolete for Intuit customers.
They will only answer Intuit customers through email inquiries. Then one must wait for them to respond. In my case, it was 24 hours later.
In my communication with the rep, they could not verify my account using my outgoing email, so I requested a phone number to speak to someone. She said they do not offer live phone support for customers...period.
I would advocate for Quickbooks to require bill.com to allow exceptional phone support at least.
I agree. I am trying to track down a payment that the vendor is saying they did not receive but finding a way to speak directly to Bill.com seems to be a challenge. I just sent an email but it would really be good if they were reachable. I tried to reach them via a chat message and it just seems to say they will be with me in 5 minutes but that never changes.
I'm here to help ensure you're able to contact bill.com, jwinters.
You can get in touch with their customer service through our QuickBooks App store. Let me show you how:
I'm adding this link if you need to record you've made to your vendors: Enter and record bill payments in QuickBooks Online.
If you have QuickBooks questions, don't hesitate to leave a comment below. I'm always here to help you with any QuickBooks issues you maybe having.
Thank you and stay safe!