Does anyone know how to contact the support escalation team?

I understand the urgency of this matter, @rj6. I'll make sure you'll get the help you need. 

I'd also encourage posting your concern in the Community, so we can assist you with your concern right away.
 

But if you still wish to continue contacting our support team, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Go to Help.
3. Choose the Search tab and then click on Contact Us.
4. Put in a brief description of your concern, and then hit Let's talk.
5. Select Callback from the option.
6. Enter your contact information and click Get a call.
    

Check out this article to see a list of our technical support's schedule, so you'll know when they're available.
 

You can also check out QuickBooks Tutorials for short how-to videos of QBO.
 

If you have additional information and clarification on how to manage payments in QuickBooks Online, feel free to post a reply. I'll be happy to guide you. Have a good one!

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