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phillaing1-gmail
Level 1

Does anyone know why i would have random fees that say INTUIT PYMT SOLN ? had three on one day

 
4 Comments 4
AileneA
Moderator

Does anyone know why i would have random fees that say INTUIT PYMT SOLN ? had three on one day

Encountering three charges in a single day can be challenging, phillaing1. 

 

You can easily access your payment history to review the charges you've received in QuickBooks Online (QBO). Log in to your account, navigate to the charge you want to review, and you'll be able to see the details of the charge, including the recipient. If you need further assistance, you can follow these steps: 
 

  1. Click on the Gear Icon and choose Account Settings
  2. Click on the Payments tab. 
  3. Go to Merchant Services and run a deposit report. 

 

This will provide you with a detailed report of all the charges you've received, including the recipient and the amount. If you have any questions or concerns, don't hesitate to contact the QuickBooks support team for assistance. They are available round the clock to help you with any queries or concerns. You can contact them via phone, email, or live chat, and they will provide prompt and efficient solutions to your problems. 
 

Learn how to check when QuickBooks deposits customer payments into your bank account by reading this article: Find out when QuickBooks Payments deposits customer payments

 

Additionally, for answers to frequently asked questions about QuickBooks Payments, please check out this link to the QuickBooks Payments FAQ.

 

The Community is here to support your QuickBooks Online business. Wishing you and your company ongoing success. Have a great day!

phillaing1-gmail
Level 1

Does anyone know why i would have random fees that say INTUIT PYMT SOLN ? had three on one day

So I’m still not clear on what these fees were, it says return credit card fee of $25, three of those, but all the payments went through and I was already charged a percentage fee on each payment. 

phillaing1-gmail
Level 1

Does anyone know why i would have random fees that say INTUIT PYMT SOLN ? had three on one day

I got a little more information when I went through that process but still confused as to what these fees are. They say credit card return fee $25 

This is on top of another roughly $25 fee for the percentage I was charged for the transaction 

Adrian_A
Moderator

Does anyone know why i would have random fees that say INTUIT PYMT SOLN ? had three on one day

Let's get your payment issue resolved in no time, phillaing1.

 

To verify the authenticity of the charge you received, I recommend reaching out to our merchant service support. One of the agents has a tool that can look up your account and confirm the charge.

 

You can get in touch with them every Monday to Friday from 6 AM to 6 PM PT. To do so, go to this page: Contact Payments Support. Then, click Chat with us on the QuickBooks Payments section.

 

Furthermore, I've added this article to thoroughly review your billing information: Manage billing, payment, and subscription information.

 

Keep me posted whenever you have concerns about QuickBooks billing.

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