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vendor.bi432@gma
Level 1

Does DecoNetwork work well with QuickBooks Online?

The purchase orders are not integrating from DecoNetwork to Quickbooks Online.  I am wondering if anyone has experienced this and how they fixed it.
2 Comments 2
jenop2
QuickBooks Team

Does DecoNetwork work well with QuickBooks Online?

QuickBooks Online has partnered with hundreds of apps that offer a variety of add-on services, vendor.bi432.

 

Please note that the integration between DecoNetwrok and QBO is one way. It means that order data is pushed from DecoNetwork into the accounting software and not vice versa.

 

In this case, I would recommend reaching out to DecoNetwork. They can take a closer look at this to figure out why the purchase orders aren't syncing in QBO. 

 

Additionally, I would like to share some articles that can provide further guidance on managing third-party apps in QuickBooks Online:

 

 

Feel free to reach out to us in the Community if you require further assistance when recording transactions in the program. The QuickBooks Team is always available to provide guidance whenever you need it.

Carmela_ABBS
Level 1

Does DecoNetwork work well with QuickBooks Online?

Did you ever figure out the issue? We're having issues with the integration from DecoNetwork to QBO. There are invoices and payments that won't integrate into QBO from DecoNetwork.  DecoNetwork says that QBO doesn't provide specific details (the details say "invalid reference ID. Something has been deleted -- could be vendor, customer, item, etc.. It would be nice if there was an error log where is says, this could not integrate because 'xyz' doesn't match.) on why items aren't integrating into QBO and to contact QBO about the issue. When we contact QBO, they say its a DecoNetwork problem and we need to contact DecoNetwork. We can't figure out the issue (we've been searching/comparing details for more than a month!) and we've just been bounced back and forth! 

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