Does Intuit know QBO is painfully slow, clunky and affecting business' bottom line?

We recognize that accessing your accounts should be a pleasant experience, and we aim to enhance that for you as well, Alshey. Below are several common factors that may affect its speed, along with improvement tips.

Intuit aims for the most frequently used pages in QuickBooks to load within 10 seconds, and we consistently monitor our systems to ensure we achieve this goal. While QuickBooks operates as a web-based service, it depends on your device’s processing power, available memory (RAM), and your Internet connection's bandwidth to function correctly.

You can check your system meets the basic requirements to help narrow down the reason for slow performance. For more details, see this article: Why is my QuickBooks Online slow?

In the meantime, I recommend accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue.

Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If it works, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.

Regarding the discontinuation, QuickBooks Desktop 2022 software will no longer be available after May 31, 2025. It applies to all 2022 versions of QuickBooks Desktop Pro, QuickBooks Desktop Premier, QuickBooks Desktop for Mac, and QuickBooks Enterprise Solutions v22.

For further information about the discontinuation policy and the products that Intuit has no longer sell, please refer to these articles:

• QuickBooks Desktop service discontinuation policy
• Can't buy QuickBooks Desktop as a new US subscriber

Furthermore, I will provide this link to assist you in preparing your tax returns and getting your business ready for the upcoming year: Year-end guide for QuickBooks Online.

Feel free to click the Reply button if you have further questions regarding your account's performance or any related inquiries about QuickBooks. I'm here to assist you.

QB Enhanced Desktop Payroll is NOT better than the online version. It is so costly - the cost will be increased by 100% in 2025 (almost $3K per year). Not worth it for accountants with only a few clients (10 or less). It is time to switch.

QB Enhanced Desktop Payroll had a major update this past weekend and it messed up the system for me (I have QB 2024 and subscribed to Enhanced Desktop Payroll). I had to call QB 3 times to talk to 3 different technicians to fix it. The first technician did not do it right and the 2nd one was fixing it and then cut me off and the 3rd one finally was able to fix it. The entire process took about 3 hours+. 

There are many choices in the payroll market.

Thank you for reading this post. Happy Holidays!

@JoesemM  "Intuit aims for the most frequently used pages in QuickBooks to load within 10 seconds,---"

You really could have stopped right there.

If a 10 second loading time is QBO's gold standard, it won't matter if you hijacked NASA's supercomputers; it'll still just be a piece of dung hooked up to a supercomputer.

Literal teenagers write better software than this.

@105274462  It's a sad thing.

Intuit apparently realized that they can't force their Desktop clients to switch to their precious QBO baby just by price gouging them, so they have decided to achieve parity with QBO by crippling Desktop too.

I am very disappointed. For several days, I have been using different PCs to see if it is a PC speed problem. I have concluded that something is very wrong with QB and that I should try another provider. The loading speed is very slow. Connecting to your servers seems to take a very long time. I have been on this task of trying to get online for about an hour, and I still can't access my accounts.