Intuit double charged me for my license and now claims their system will not allow them to refund the $181.75 double charge. What a great business model - Intuit makes a mistake at the customer's expense and then claims no refunds allowed...
I tried downloading a single QB 2019 license and Intuit's website would not allow its activation. After several hours of frustration I called Intuit Customer Service. The woman was very nice, agreed to manually process the transaction and then assured me that there would be no double billing because the first transaction did not go through. The Customer Service woman admitted there was a technical issue accessing the license I was trying to renew and issued a new license - this is all documented on Intuit's system.
Now, Intuit has admitted that I was in fact double billed but, incredibly, they are unable/unwilling to credit me for the second charge! This is ridiculously frustrating - the Customer Service people agree with me but are powerless to issue a credit and cannot give me a name or phone number of Intuit's billing apparatus to sort out. This is just incredible. Any suggestions on how to pursue this?
