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Level 2

E-mailing a customer sales receipt from QB POS 18

I have created customers with e-mail addresses, bu QB POS is not playing well with my Windows 10 mail client.  When attempting to email a customer a sales receipt at the end of the sales transaction I get an error message "Please verify that you have a default Windows e-mail client setup and configured correctly."


The PC is using the pre-installed Microsoft Mail & Calendar as the default program for e-mail.  Any feedback on what configuration might be required to help QB POS communicate with this client?


Many thanks!

QuickBooks Team

E-mailing a customer sales receipt from QB POS 18

Point of Sale automatically launches your default Windows e-mail setup when sending a document directly from the program, wellroom.


We'd like to take a closer look at this to determine why you're getting the error message. In this case, I'd recommend reaching out to Chat Support Team for QuickBooks POS.


They can help you review everything in your account setup to make sure that you're able to send out sales transactions to your customers. You can reach out to them through this link: QuickBooks Point of Sale


Please take note that due to the ongoing pandemic, our phone and chat support channels are only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.


The Community is always here if you need anything else. 

Level 2

E-mailing a customer sales receipt from QB POS 18

Is Microsoft Outlook required as the default mail client?

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