Issue: When I attempt to edit an existing saved invoice or estimate by clicking the "SAVE" button at the bottom of the screen, the button grays out and says "Saving..." but does not save.
This issue just started today. We are not new to Quickbooks online and we have never had this issue before.
We've made edits on existing estimates/quotes thousands of times on QBO. This issue started today. I do believe Microsoft had an overnight update.
We are using Quickbooks desktop app on Chrome newest version (updated).
- I've cleared the cache/browser history.
- I've attempted to use a different browser.
- I've attempted it via the web based app.
- I've attempted this on a different computer on a different network.
Nothing works to allow me to save an edit on an existing quote/invoice.
We've tried it on multiple different quotes with the same result on different browsers and different computers on a completely different network which leads me to believe that this is an issue on the Quickbooks server..
1) Has anyone experienced this issue before?
2) If so, what was the solution that worked for you?
I would like to escalate this to a higher level of the help desk. The person I was speaking with is clearly new to Quick Books and Browsers based on their language and terminology. It seems QBO would have a way to escalate to a more experienced person with knowledge of the more serious/uncommon issues when they arise.
The 50 minute phone call from "Quickbooks Help Desk" yielded no solution. The help desk could not even get a member from their slack group to respond.
HELP!
