Email Delivery Errors

Let's make sure the Send later box isn't enabled so QuickBooks won't send emails, wreade78.

While you're working on a transaction form, uncheck the Send later option before saving it. This way, QuickBooks won't automatically email it to the customer. I'm adding a sample screenshot below for your visual guide.

After unmarking the form to email later, you can deliver it anytime you want. Simply go to the All Sales page and send the transaction from there. Here's how:

1. Go to Bookkeeping, then Transactions then select All Sales. Or click Sales from the left menu, then All Sales.
2. Click the Filter ▼ drop-down menu.
3. From the Delivery method ▼ drop-down menu, select Send later, then Apply.
4. Mark the the sales forms you want to email. To mark them all, select the checkbox next to the DATE column.
5. From the Batch actions ▼ drop-down menu, choose Send .

In case you want to gently send customers about invoice due dates, QuickBooks allows you to set up reminders. This article will provide instructions and detailed steps: Send invoice reminders automatically or manually in QuickBooks Online.

Let me know if you need further assistance with emails being delivered @wreade78. The Community is always here to help you again. 

@MaryLandT, thanks for your reply. The specific transaction that QBO reported the error on doesn't have the "send later" option selected. I also reviewed all the sales transactions using your suggestion and none of them are set to "send later." Any other suggestions?

Hello there, @wreade78. I want to ensure you'll get past the email delivery error you received in QuickBooks Online (QBO).

To make sure we're on the same page, can you verify what specific transaction the QBO reported the error to? Any extra information is appreciated to help us fix the problem. 

Meanwhile, the delivery error happens when emailing forms happen when attachments on your transaction or the way your Company email information is set up. 

To resolve this, I recommend following the below steps:

1. Ensure the company email and all customer-facing email fields are complete, has the correct format, and do not contain prefixes.
2. Confirm thatvthe email address format is correct in the location tracking information.
3. Turn on or off Attach Invoice as PDF.
4. Make sure there're no special characters on your invoice.

For more troubleshooting steps to fix the issue about delivery errors, you can check out this article: Delivery Errors When Trying To Email A Sales Form.

Don't hesitate to come back to me here in this thread if you have any other questions aside from find delivery errors. I'm always glad to help you.

@MirriamM, thanks for your message. The transaction that is reporting the issue is an invoice, #8147.

Thanks for providing additional details, @wreade78. I read the entire conversation, and it seems like you're experiencing a browser glitch. 

Our regular browser collects temporary internet files in the cache, and when its full, that's when the unexpected behavior kicks in. 

We can use a private or incognito window to clinch this issue. You may use these keyboard shortcut keys below to access according to your preferred browser:

• Google Chrome, press CTRL+ Shift+N
• Mozilla Firefox: press CTRL+Shift+P
• Internet Explorer: Press CTRL+Shift+P
• Safari: press Command+Shift+N

From there, check to see if the send later options is visible on your invoice #8147. Then, follow the steps to uncheck the Send later option shared by my peer @MaryLandT.

Confirm if the issue is resolved when using the incognito or private browser. Then, proceed to clearing your browser's cache to make sure it'll function efficiently. If private browsing doesn't work, use another supported web browser to get the best and most secure QuickBooks experience.

Please let us know if you need more assistance. We're always here to back you up. 

@katherinejoyceO, thanks for your message. I checked the invoice in a Chrome incognito window and found the Send Later option still wasn't checked. I also looked at the transaction using the Firefox browser. The option also wasn't checked in that browser. Other suggestions?

Thanks for the update, @wreade78.

I can see the urgency of getting your email delivery errors resolved. Let me help route you to the best support who can investigate this matter and provide the appropriate fix so you can manage your invoices and sales transactions accordingly.

Since your email delivery error continues, even after performing the steps above, I encourage you to reach out to our Customer Care team. They can create a case to further investigate your emailing concerns and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

Once everything is all set, you may also want to check out one of our Help pages as your reference in managing your company's income and customers in QBO: Sales and customers help for QuickBooks Online. It includes topics about sales transactions, processing payments, and customizing forms, to name a few.

Please feel free to leave a comment below if you have other concerns about managing invoices and income transactions in QBO. I'm always ready to help. Take care, and I wish you continued success, @wreade78.