Hi NFern,

I appreciate you for joining this thread.

Since you still encounter the same issue, I recommend reaching out to our Phone Support team. One of our agents there has the option to check your file and verify the issue further.

You can contact them through the Help menu.

Feel free to pin this article that has details about the Microsoft Office compatibility: Microsoft Office 2010, 2013, 2016, and 365 FAQ .

You can always get back to this thread if there's anything that I can help with. Keep safe!

Mine stopped working again, and the issues was that "Authenticated SMTP" somehow got unchecked in my admin mail settings. You will need admin access to check this setting. If you go back to my post a few posts back, you can see the process of what I had to do in my situation.

Thank you for your response, #teereqs.  I have spent days and followed your suggestions (I have admin rights to check "Authenticated SMTP").  The problem boils down to Quickbooks Enterprise 2016 and GoDaddy's Office365 do not like each other when it comes to using Office365 Single App Password.  Either QBE 2016 is not sending the special password correctly when I copy and paste it in, or Office365 will not accept it the way GoDaddy has Office365 set up.

FYI: I can use Gmail with the Single App Password, and it works fine.  It is just a pain in the donkey to paste the 16 digit random password in each day, and a Gmail email address just does not look as professional as my company email address.

Please ignore this post.

Couldn't Remove it.

Followed all suggested settings.

It only worked when I set the server name to "smtp.office365.com" with the port No. 587

Of course in order to make this work you must enable "SMTP Authentication" for your email in your email Hosting Account.

It worked for me and hop it works for all.

Cheers, 

Yes my name is Mike I got a new computer with Windows 11 and had to install my quickbooks 2022 pro I could not print checks I could not email invoices I could not do reports I'm not very computer savvy but I downloaded XPS driver for PDFs and those functions begin to work.  The problem now is I do mailers every month to my customer and my quickbooks will not talk to my word program that I have the mailer in a word doc all my old templates disappeared the new software from QuickBooks only gives me generic options and I have tried everything to get my mailers set up so I can just go in and click and mail letters to each person with their address on it fold it up in a double window envelope.  I downloaded office 365.  When I try to create a letter my cursor just sits there and spins.  I print my letters each month by customers that are due for service and I've had to hook up my old computer to print those off but by the time the end of the year comes I will not be able to print any new service reminders because they will not be in my old computer.   It's a real problem does anyone know a fix

I know but they're only open Monday through Friday and that takes me off the road for 5 hours on the phone and sometimes they still can't fix the problem.  I had several problems when I converted to a new computer I did get on the phone and straighten those out they were never able to help me with the XPS driver which allowed me to email invoices print checks and print reports I just can't use word Microsoft in my 365 to create my customer letters it's like QuickBooks doesn't even recognize it's even there I can't even create my own template from scratch it will not open up word

Good day, @Mike business.

Thanks for joining the thread and sharing your concern with us. I can see the importance of getting this resolved for your business. Thus, let me route you to the right support group to address your concern. 

If you've already updated outlook and QuickBooks software  to their latest release but still getting the same behavior, I'd suggest reaching out to our Support Team again. They have the tools to do screen sharing and drill down the the cause of the loading issue. 

Here's how to connect with them:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Choose Contact Us.
3. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
4. Click Continue, then select the available options to connect.

Please take note that support hours are Monday to Friday from 6 AM to 6 PM PT. For your reference, you can review this guide here on how to fix this outlook error: Outlook cannot log on when emailing in QuickBooks Desktop.

Please let me know how your latest interaction with our phone support went out. I want to make sure that this is taken care off. The Community and I will always here help you 24/7.

A lot of the problems related to O365, are do to the enforced "STARTTLS" protocol.  More specifically, O365 by default requires OAuth2.

This combination of protocols (STARTTLS + OAuth2) provides a holistic security model for their system and your environment, as it pertains to O365.  This combination is like a pseudo-VPN between the points of interest.

Be advised, that if you lessen the connectivity requirements to "SSL/TLS + Normal Password" (the old way, Exchange), then you are compromising your communication chatter for M-I-M skimming and source-destination spoofing.

I personally, like Zoho's approach to Email Client access.  You create a 3rd-party App (Quickbooks Desktop, Thunderbird, Android Mail, etc.) a specific password for it to use, that is not your webmail password.  It is my preference but may not be doable for everyone.

Thanks,  You sent me down the correct path - XPS Document Writer needed to be installed.  However, please create a new instruction page for Windows 11.  I had to do quite a bit of hunting around to get the entire sequence right because menus and menu items have changed.

The client is happy, so thanks again!

This worked 100%

Enabled SMTP Authentication from the Office365 Admin Portal was the trick to getting users to send emails through their Ofice365 account.