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RockyC
Level 2

entering paid expenses for year

So, I thought this would be intuitive but it's not - at all.  We just got Quickbooks and are entering all of our 2018 business expenses.  Originally thought we would list each month by vendor but it appears we piece meal everything per transaction - vendor, account paid from, method of payment, date and amount.  Fine.  Did that and over and over and over again half of what I am entering does not save even though I am saving it.  Either there are serious bugs or it is there but just doesn't display where it's supposed to.  I've done this and go back to my dash, and master list of expenses - some months show and some months don't.  Please don't tell me I must not be saving some because I've done this four times in a row now, deleting everything and starting over entering each piece for every transaction and saving each one.  I've already spent more time on this first task than what I used to spend doing it all manually.  During tax season, QB should have live support 7 days a week (IMHO)!  

 

 

Solved
Best answer February 10, 2019

Best Answers
SophiaAnnL
Moderator

entering paid expenses for year

Hello, RockyC.

 

Let's check your Audit Log report to find the entries you entered. This will tell us if the transactions were saved successfully or not.

 

Here's how:

  1. Click the Gear icon.
  2. Under Tools, select Audit Log.
  3. Review the activities and check the transactions.
  4. Click the View icon to see the event history.

If the report confirms that the transactions were saved but you can't find them in QBO, let's try a couple of browser troubleshooting steps. Open a private window and see if the entries were saved. If so, clear the cache of the browser that you're using. 

 

Please keep me updated with the results. I'll be here if you need anything else.

View solution in original post

3 Comments
SophiaAnnL
Moderator

entering paid expenses for year

Hello, RockyC.

 

Let's check your Audit Log report to find the entries you entered. This will tell us if the transactions were saved successfully or not.

 

Here's how:

  1. Click the Gear icon.
  2. Under Tools, select Audit Log.
  3. Review the activities and check the transactions.
  4. Click the View icon to see the event history.

If the report confirms that the transactions were saved but you can't find them in QBO, let's try a couple of browser troubleshooting steps. Open a private window and see if the entries were saved. If so, clear the cache of the browser that you're using. 

 

Please keep me updated with the results. I'll be here if you need anything else.

View solution in original post

RockyC
Level 2

entering paid expenses for year

Thank you, I actually did those things after submitting this post, deleted everything and started over.  That worked, thankfully!  Appreciate the prompt reply!

KhimG
QuickBooks Team

entering paid expenses for year

Hi there, @RockyC.

 

I'm glad you were able to get around the issue with saving business expenses in QuickBooks Online. 

 

If you need any assistance working with QuickBooks, don't hesitate to let us know. The Community is here to help. Have a good one!

 

 

 

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