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rhm2006
Level 2

Enterprise 19, Delays transitioning b/w Payroll Windows

We have been on QB Enterprise with enhanced payroll for about two years and we have about 100 ees.  We have consistently had delays when switching to different windows in payroll.  It takes about 30 secs to a minute...a window comes up with a header "Working"   in the window it says Reading Transactions with a progress bar (screenshot attached).  QB is set up on a server in which 3 computers access it over a network.  This issue only occurs in payroll menus, no delays anywhere else.  I tried using the Install Diagnostics tool on one of the computers but it did not help.  Payroll functions fine but the delay when switching windows is quite frustrating.  I appreciate any suggestions.   

2 Comments 2
ReymondO
Moderator

Enterprise 19, Delays transitioning b/w Payroll Windows

Thanks for bringing this up in the QuickBooks Community, @rhm2006.

 

If you have issues with the performance of your QuickBooks Desktop (QBDT), your company file may be the root cause. 

 

You've mentioned that you're using the product for about two years and have around 100 employees' data stored in the system. 

 

QuickBooks' performance decreases as the size of the company file increases. This can be the reason why it takes a longer time to when switching to different windows in payroll.

 

However, you can optimize your server and workstations to minimize performance issues in QuickBooks.

 

First, make sure your computer system meets the system requirements for QBDT 2019.

 

If these specs are already met and still experience performance issues, you may want to increase your available RAM. To know the amount of RAM you need for QuickBooks, multiply the size of your file in GB, by the number of users in the network. For more details, check out this article: Resolve QuickBooks Desktop performance issues: Manage your computers.

 

Additionally, you can also reduce the file size of your company to increase its performance. Please refer to this article for more info: Recommendations to resolve performance issues in QBDT.

 

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

ReymondO
Moderator

Enterprise 19, Delays transitioning b/w Payroll Windows

Hi Customer, @rhm2006.

Hope you’re doing great. I wanted to see how everything is going about the delays when switching to a different windows issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

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