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Level 1

Error Code 267 - Rebuild not working

Earlier today I opened an old customer invoice from 2010 to view it.   When I closed it, asked for the password to make a change before the close date.   I didn't want to make any changes and  I haven't used that in so long I didn't even know the password.  I clicked cancel and closed it.  

Later in the day after doing a LOT of work in quickbooks, I opened the balance sheet.  An error popped up I've never seen stating the balance sheet was not in balance and a rebuild needed to be done.  I ran the rebuild.  It said some errors could not be fixed -- "Realm Input: Token Headers for the user found to be NULL"   Then it said others could be fixed & those were in areas of account balance, name balance & transaction.  I ran the rebuild again and the next time I got Error 267 specific to the very invoice that I had opened earlier in the day.   It also stated"  Target is missing a sales tax code when it should have one"   We are a non-profit who operates in Oregon.  We've never used sales taxes.   Then  I opened the invoice and it now shows as not paid.  It has several extra lines of positive & then negative entries to uncategorized transactions.  Though the customer shows as a zero balance (which is correct), it lists this invoice as unpaid.  I ran an audit trail and it shows the invoice as changed today -- it is the same net amount as before but with the several counterbalancing lines.   All the customer's payments are accounted for and show as being applied - but the invoice shows as unpaid.   I have tried everything I can think of and can't figure out how to fix this!   I have tried running the rebuild so many times & it just isn't working.  Any help appreciated!   

Solved
Best answer June 09, 2020

Best Answers
Highlighted
Moderator

Error Code 267 - Rebuild not working

Hello guida95,

 

I appreciate the details on your post and the troubleshooting steps you did to fix this. There's this possibility that the invoice was damaged and QuickBooks tried to correct it by adding extra positive and negative entries. Thus, another error occurred.

 

I'd recommend deleting and recreating the invoice. Then, apply the available credits to pay it. 

Afterwards, we can run the Verify and Rebuild one last time.

 

If the same thing happens, you can contact our Customer Support Team. They can review your file and provide additional steps to fix it.

 

Let us know how this goes so we can review it on our end, too.

View solution in original post

2 Comments 2
Highlighted
Level 12

Error Code 267 - Rebuild not working

How big is your file size?

Highlighted
Moderator

Error Code 267 - Rebuild not working

Hello guida95,

 

I appreciate the details on your post and the troubleshooting steps you did to fix this. There's this possibility that the invoice was damaged and QuickBooks tried to correct it by adding extra positive and negative entries. Thus, another error occurred.

 

I'd recommend deleting and recreating the invoice. Then, apply the available credits to pay it. 

Afterwards, we can run the Verify and Rebuild one last time.

 

If the same thing happens, you can contact our Customer Support Team. They can review your file and provide additional steps to fix it.

 

Let us know how this goes so we can review it on our end, too.

View solution in original post

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