Error log?

ToddAndMargo · ‎August 18, 2022

Hi All,

Windows 10 Pro 21H2

Quickbooks Desktop 2021-R10P

Does quickbooks have an error log somewhere when it crashes?

If so, where is it located?

Many thanks,

-T

MichelleBh · ‎August 18, 2022

Thanks for the clarification, @ToddAndMargo.

Yes, QuickBooks Desktop (QBDT) has an error log to assist you in figuring out why specific issues in your company file occurred. I'm pleased to provide you with step-by-step instructions on how to find this on your account.

If you only have one version of QBDT installed, follow these steps to access QBWin.log:

On the Home page, press F2 or Ctrl+1 to open the Product Information window.
Click F3 and select the Open File tab in the Tech Help window.
Choose QBWin.log and hit Open File.

Visit this link to access the QBWin.log in Windows, Rights Networks, or other Hosted Environment: Find QBWin.log or QuickBooks.log files.

In addition, browse these articles below to learn how to troubleshoot the unrecoverable or common error codes in QBDT:

Feel free to comment below if you have further questions about the error log in your company file. We're here for you, and we'll be happy to help. Keep safe.

View solution in original post

MJoy_D · ‎August 18, 2022

Thank you for posting here in the Community, @ToddAndMargo.

I've checked that you've posted the same question twice and my colleague has already added an answer. If you haven't been notified of the new response, check this link.

If you need further assistance, don't hesitate to leave a comment below. I'm always here to help.

ToddAndMargo · ‎August 18, 2022

I think you are misreading something. The link was to one of my questions on Dot Net. Not to the error log.

MichelleBh · ‎August 18, 2022

Thanks for the clarification, @ToddAndMargo.

Yes, QuickBooks Desktop (QBDT) has an error log to assist you in figuring out why specific issues in your company file occurred. I'm pleased to provide you with step-by-step instructions on how to find this on your account.

If you only have one version of QBDT installed, follow these steps to access QBWin.log:

On the Home page, press F2 or Ctrl+1 to open the Product Information window.
Click F3 and select the Open File tab in the Tech Help window.
Choose QBWin.log and hit Open File.

Visit this link to access the QBWin.log in Windows, Rights Networks, or other Hosted Environment: Find QBWin.log or QuickBooks.log files.

In addition, browse these articles below to learn how to troubleshoot the unrecoverable or common error codes in QBDT:

Feel free to comment below if you have further questions about the error log in your company file. We're here for you, and we'll be happy to help. Keep safe.

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