Error message Heartland Restaurant negative sales receipt

aschmied · ‎February 27, 2020

Our business uses Heartland Restaurant POS and imports the daily sales receipts into QuickBooks Desktop using the QuickBooks Web Connector 2.3.0.25.

Our business is closed on Mondays however this past Monday we had one transaction processed, a customer credit card refund that resulted in negative sales for the day.

The subsequent days we have had positive sales, however the negative transaction on Monday is causing the import process to error. Error Message: There was an error when saving a SalesReceipt. QuickBooks error message: Transaction amount must be positive.

The Web Connector is in error status because of that one negative sales receipt and will not import the subsequent days that do have positive receipts.

How do I fix this to ignore the one day and proceed to import the subsequent sales receipts?

MariaSoledadG · ‎February 27, 2020

Hi aschmied

QuickBooks doesn't allow a negative sales receipt total. You'll want to enter the transaction as negative on the line item with a positive total amount so you can successfully import the sales receipts. You can also reach out to your accountant for other ways on how to record the amount.

Here's an article for more information on how to import and export using IIFs file: Export, Import, and Edit IIF files.

For future reference, you can match transactions in QuickBooks: Add And Match Bank Feeds Transactions.

You can always let me know if you have any other concerns about QuickBooks, As always, I'll be right here to help.

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Error message Heartland Restaurant negative sales receipt

Error message Heartland Restaurant negative sales receipt

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