errors we couldn't fix are throwing off my balance sheet

boerman60517 · ‎February 13, 2023

When performing a routine backup my QuickBooks file said it ran into a problem and I needed to rebuild the database. 36 errors were found. but there was an error they couldn't fix and it is throwing my balance sheet and all reports out of whack. We use two classes, it is making my classes unbalanced. Can anyone help?

Errors we couldn’t fix

Expand All

Transactions

▼

Error at line 4875 (2)

Target Chaining: Next target pointer error in transaction 2114039, on target 3700438 (points to target 0)
Details: Type: bill, Bill: Txn # 132349 on 10/10/2019, doc#:'', PO#:'', last edited by '', Source , accnt: AP - Boerman Moving , $: -5,287.42 , Vendor name: True North

Target Chaining: Next target pointer error in transaction 2114039, on target 2182445 (points to target 2114050)
Details: Type: bill, Bill: Txn # 132349 on 10/10/2019, doc#:'', PO#:'', last edited by '', Source , accnt: AP - Boerman Moving , $: -5,287.42 , Vendor name: True North

Kurt_M · ‎February 14, 2023

I appreciate you for getting back in this thread, @boerman60517. I'll chime in to share some details to help you fix the errors you've encountered inside your QuickBooks Desktop (QBDT).

Yes, you're right. You can zero out the original transaction and re-enter it in your company file. This way, we can ensure that there's no problem with your data inside QBDT. After that, you'll want to perform the Verify and Rebuild process to double-check all of your existing files entered.

See this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, I'd recommend reaching out to our Customer Care Team. This way, they can assign a representative to investigate your situation and come up with a solution to troubleshoot it. I'll input the steps below so you can proceed. To begin, here's how:

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Give a brief description of your issue, then select Continue.
Sign in to your Intuit account and select Continue and then Continue with my account.

If you don't already have an account, make sure to Create a new account.

6. We'll email you a single use code. Enter your code and select Continue.

If you have more than one account, select the account you want to use and then Continue.

7. Select to chat with us or Have us call you.

Feel free to visit this page for more information: Contact QuickBooks Desktop support.

To add up, here's an article that you can check to learn more about the errors you've encountered inside your QBDT company: Find QBWin.log or QuickBooks.log files.

I'd also recommend checking this page to help you keep your current report settings and have them carry over the next time you run reports: Create, access and modify memorized reports.

@boerman60517, Thanks for dropping by here today. If there's anything else that you'd like me to help you with, feel free to mention my name in the comment section below. It'll be my pleasure to assist you again. Take care, and have a nice day!

View solution in original post

Fiat Lux - ASIA · ‎February 13, 2023

Do you have QB Desktop Pro/Premier?

How big is your file size?

CharleneMaeF · ‎February 13, 2023

I'm here to help you sort this out, boerman60517.

After rebuilding your company file in QuickBooks Desktop, the QBWIN.log (QuickBooks log files) displays Target Chaining errors such as you've listed. These errors may occur due to insufficient RAM (memory) allocation during the Verify/Rebuild. If your company file is less than 2GB, I'd recommend restoring your back up created prior to the Rebuild that resulted to the Target Chaining error. Here's how:

In QuickBooks, go to the File menu and select Open or Restore Company.
Select Restore a backup copy and then Next.
Select Local Backup and then Next.
Browse your computer for your backup company file. It should look like this: [Your company name].qbb.
Select a folder to decide where to save your restored company file. Then select Open.
When you're ready, select Save. If you see any messages about possibly overwriting your data, select the option that best fits your needs. Don't overwrite anything unless you know you want to.

If you are not sure which backup to restore, open the company file and press F2 (or Ctrl+1) on your keyboard to bring up the Product Information screen. In the Versions used on File section, check the RB date.

On the restored company fil, follow these steps:

Press F2 (or Ctrl+1) on your keyboard. On the Product Information page, make sure there is no RB date or the RB date is not close to the day when the problem began.
Run Rebuild utility, followed by a Verify. If it still fails and you continue to have issues with bills/invoices and payments or if you still see Version 2.0 in Transaction Detail reports, look for

If a good backup is not available, you'll have to create a new company file and re-enter your transactions.

In case your company file is more than 2GB, contact us to help you sort it out. For more details, please see this article: Target Chaining Error When Running Rebuild Utility.

Additionally, I've added these articles that'll help you run and customize reports in QuickBooks Desktop:

Please keep us posted if you neeed addiitonal assistance fixing the errors. We're always here to help you out.

boerman60517 · ‎February 14, 2023

Hello, I am on QuickBooks Premier Edition 2021. My file size is .99GB

boerman60517 · ‎February 14, 2023

Question, Since I can see the one transaction that has the errors, can I simply zero out the original transaction and re-enter it? The audit trail report shows the detailed entry before the Target Chaining Errors and after.

Kurt_M · ‎February 14, 2023

I appreciate you for getting back in this thread, @boerman60517. I'll chime in to share some details to help you fix the errors you've encountered inside your QuickBooks Desktop (QBDT).

Yes, you're right. You can zero out the original transaction and re-enter it in your company file. This way, we can ensure that there's no problem with your data inside QBDT. After that, you'll want to perform the Verify and Rebuild process to double-check all of your existing files entered.

See this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, I'd recommend reaching out to our Customer Care Team. This way, they can assign a representative to investigate your situation and come up with a solution to troubleshoot it. I'll input the steps below so you can proceed. To begin, here's how:

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Give a brief description of your issue, then select Continue.
Sign in to your Intuit account and select Continue and then Continue with my account.

If you don't already have an account, make sure to Create a new account.

6. We'll email you a single use code. Enter your code and select Continue.

If you have more than one account, select the account you want to use and then Continue.

7. Select to chat with us or Have us call you.

Feel free to visit this page for more information: Contact QuickBooks Desktop support.

To add up, here's an article that you can check to learn more about the errors you've encountered inside your QBDT company: Find QBWin.log or QuickBooks.log files.

I'd also recommend checking this page to help you keep your current report settings and have them carry over the next time you run reports: Create, access and modify memorized reports.

@boerman60517, Thanks for dropping by here today. If there's anything else that you'd like me to help you with, feel free to mention my name in the comment section below. It'll be my pleasure to assist you again. Take care, and have a nice day!

Fiat Lux - ASIA · ‎February 14, 2023

@boerman60517

0.99 GB? Consider to condense your file to keep the file size below 250 MB. Pro and Premier
become more susceptible to data corruption and other funky issues if they get to be too large.

Topics

Training

Community

Resources

errors we couldn't fix are throwing off my balance sheet