Etsy Transactions Stopped Populating to Quickbooks Self Employed

I know how important it is to have your Etsy transactions flowing into QuickBooks Self-Employed correctly, @ELK2212. 

I’ve shared your case details with our Next Level Help team. They are going to do a deep dive into your Community comments and previous support history so they have the full picture before they reach out. You can expect one of our experts to contact you with the next steps within 1-2 business days.

Still have not received return call from Supervisor, as promised by phone agent 2x yesterday.   

Still have not received a call from supervisor as promised on 2 calls to phone agents yesterday.

I have the exact same issue on the exact same date. I have two Etsy stores connected to QBSE and they both stopped importing then. 

This is the error I keep getting when trying to reconnect the services, "{"type":"CLIENT","message":"","detail":"/api/v1/etsy/callback","data":null,"errorMessage":"","isOK":false,"code":404}"

Please fix this.

Hi there, Sisuwest. I understand how important it is to have your Etsy account syncing correctly with QuickBooks Self-Employed. Before I connect you with our support team, let’s try a few troubleshooting steps to see if we can refresh the connection.

First, try signing out and signing back in to your QuickBooks account. This ensures you are viewing the most recent updates and that your interface is fully current.

To rule out browser extensions or cache interference, try accessing QuickBooks in a private window using these shortcuts:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: press CTRL  + Shift + P
• Safari: press Command + Shift + N

If the issue persists, please follow these steps to reach our Live Support team. They have the diagnostic tools to pinpoint the cause and guide you through the re-syncing process:

1. Click the Help button on the top right of your screen.
2. Select the Contact Us option below the search bar.
3. Briefly describe your issue in the box, then select Continue.
4. Choose Callback to speak with an agent.

You can check our team's current availability right here: Get help with QuickBooks products and services.

While we work on the sync, you can keep your records up to date by manually importing your Etsy data into QBSE using a CSV file.

Please take note that manually importing your data can create duplicate transactions if those same entries were already partially synced or recorded in your account.

If you have additional questions, feel free to comment below.