Exception saving the cache

nubyjack · ‎April 24, 2024

When we close quickbooks, it takes about 15 - 20 seconds to close and we get a lot of errors in the Windows application log and the quickbooks log? Anyone else experience this?

Here is the QBWin log errors:

oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:13 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:13 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:13 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:13 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:13 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:13 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
oaerror.c (109) : CHECKPOINT: 1388: Tue Apr 23 16:48:14 OAstdMethodRet (80040607)
aggregatevaluemanager.cpp (1305) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_ERROR--Exception saving the cache
aggregatevaluemanager.cpp (1984) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_SEVERE_ERROR--Could not save Persistent Aggregate Value. Hr = 80040607
prefuser.c (1409) : MESSAGE: 1388: Tue Apr 23 16:48:14 LVL_SEVERE_ERROR--Could not save User Value Cache. Hr = 80040607

4Gal

Run the Verify/Rebuild Data utility. Did you encounter any error message?

nubyjack

Just ran the verify data. Said there were no issues with data.

4Gal

Next step, run the Condense Data utility with any scenario to isolate the problem. Did you encounter any error message?

SirielJeaB

Hi there, nubyjack. I'll help you troubleshoot errors encountered when using QuickBooks Desktop (QBDT) and ensure seamless navigation.

Before proceeding, I'd like to know what QBDT version you're currently utilizing. It will assist me in giving appropriate information and instructions to take.

In the meantime, I recommend suppressing the QuickBooks application when opening it. Here's how:

Press and hold the Ctrl key.
Double-click your QuickBooks program icon.
Hold the Ctrl key until the No Company Open window shows.
Select a company file, then choose Open.

We can also repair the software to fix program issues in QuickBooks. To do that, follow the steps below:

Reboot the computer and access the Windows Start menu.
Look for the Control Panel by typing it into the search field or by finding it in the list.
Click on Programs and Features and then select Uninstall a Program.
If you can't find Programs and Features, click on Programs instead. Tap Programs and Features.
Choose the program you'll remove from the list and hit Uninstall/Change.
Follow the on-screen instructions.
Click on Finish when the process is complete.

Moreover, you can back up your QuickBooks Desktop company file moving forward. If you ever run into problems, you can use this to restore your data.

I'll be sure to return to this thread if you have further inquiries about managing errors within the system. Please hit the Reply button to notify me and get a prompt response. Keep safe.

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Exception saving the cache