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Level 5

expense form not allowing tabbing

I used to be able to tab through the expense form to the fields I wanted. 

Suddenly, I can tab through the top of the form (vendor, date, reference) but when I get to the first detail line, the tabbing is held up and I cannot get to the "category", description or amount for the first line.  If I continue to press TAB, I am eventually taken to the second line, but not the first.  As many of my vendors have expense accounts set up automatically, that means I have to reenter the expense account number.

I am able to click on the fields with my mouse, but not by tabbing.

This has been happening for a couple weeks .


Have I inadvertently changed a setting or is this a new bug?

8 Comments 8

expense form not allowing tabbing

Let's work together to ensure you can use tabs in choosing accounts for your expense, @dLearned.


There are times a browser is full of frequently accessed page resources causing websites, like QuickBooks Online (QBO), to act weirdly. And can be the reason why you're unable to use the Tab key in selecting line items for expenses.


To begin with, let's consider logging in to your QBO account using a private browser. To use a private or incognito browser, here's how:


  • Google Chrome: Ctrl Shift + N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P
  • Edge: Ctrl Shift + N


If this works, it means you need to clear your browser's cache so the system can start fresh and you're now able to choose an account to create an expense. But if you get the same result while using a private browser, let's switch to different supported browsers instead.


You may also read this reference mode of payment to use and how to customize it when needed: Save time with QuickBooks Printable Checks.


Don't hesitate to post again here if you have other questions or concerns other than entering expenses. I'm always around and ready to help. Stay safe and take care always!

Level 1

expense form not allowing tabbing

I also am experiencing this issues, new install. Account is recognized in the Banking tab, but will not import into the expense tab. Has a solution been reached?


H&R Block


expense form not allowing tabbing

Hi, Dante3.


Have you tried out the steps provided by my colleague above? If so, but still experiencing the same issue, I'd suggest getting in touch with our QuickBooks Support to have this investigated.


Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:


1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.


Additionally, you can visit the following write-up: Expenses and vendors. This will provide you with links on how to manage your company expenses as well as other vendor transactions.


I'm always here should you have any follow-up questions or concerns. Wishing you and your business continued success!

Level 5

expense form not allowing tabbing

No it did not work.

Neither did using a different browser.

I've used both Edge and Chrome, same result.


Only when I click into a field, rather than tabbing, does it allow entry on line one.


Again, this worked fine up until the beginning of April.

QuickBooks Team

expense form not allowing tabbing

I appreciate you for performing some troubleshooting steps to isolate this issue, @dLearned. I'm here to provide some updates to you.


I've checked our records and found an open investigation for this exact issue you stated above. Rest assured, our engineers are working on a fix.


While we are unable to tell when this issue will be resolved, I recommend contacting our Customer Care Team. They can add you to the list of affected users and will notify you via email once this issue is resolved.


Here’s how to get in touch with our representatives:


  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose a way to connect with us: Start a chat or Get a callback.


In addition, to help you keep track of what items you buy or sell, you can run several inventory reports. To get started, please visit this page: Use reports to see your sales and inventory status.


Please feel free to leave a reply on this post if you have any additional questions or other concerns. I'll be right here to help you out. Take care!

Level 2

expense form not allowing tabbing

You are talking about tabs, as in a tab in an excel spreadsheet. The user is talking about the tab key on the keyboard. I also having this same issue and it is extremely frustrating.

Level 1

expense form not allowing tabbing

Has anyone figured out how to correct this issue? I tried all the other suggestions and they do not fix the problem.

Level 10

expense form not allowing tabbing

QB is aware of the issue.  They are supposedly looking into it.  We're all on hold, waiting, until they figure it out and fix it.  

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