I appreciate you bringing this matter to our attention regarding the first and last names in your exported file in QuickBooks Online (QBO), jalaughlin.
On the Reports page, you have the flexibility to customize the fields you wish to include in your exported file, allowing you to add details such as first and last names. Let's collaborate to ensure this is set up successfully.
Here's how:
- Go to Reports tab.
- In the Find report by name, choose Customer Contact List.

- Click the Columns, then check all the desire item to add them in the column, and uncheck the unwanted item.
(You can reorder the columns by dragging the checked item up or down to arrange them as desired.)
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Hit Save As button, then name your report and click Save.

- Go to Custom in Report Tab, then click the custom report created.
- By Clicking the More actions dropdown button, you have the options to Export as CSV.
You can check this article to learn more about how to export your reports, lists, and other data from QuickBooks Online.
Additionally, I've included this article that may be helpful for you in the future:
I'm pleased to provide you with information about the fields included in the exported customer list in QuickBooks. If you have any further questions, just hit the Reply button. We're here to help you