Export file for online

Version 31 is QuickBooks 2021 or Enterprise 21.0.  They're still supported by Intuit, so it's odd that you're being told they're too old.

Perhaps it is referring to the release of the version, as you only have R4, release 4. The latest release of QuickBooks 2021 is R12.

You can download and then install it from this page:  https://downloads.quickbooks.com/app/qbdt/products

As you can see from the attachment that is the latest version for Pro 

I'm based in the UK and that's the latest update 

Welcome, and I appreciate your interest in using QuickBooks products, @LaRegina. I'll provide some information about your current version and the release update.

To clarify, may I know your QuickBooks Desktop version and edition? This will help us determine if you're using the updated ones.

Here are the current releases for each QuickBooks Desktop version:

• QuickBooks 2022  - no release notes
• QuickBooks 2021
• QuickBooks 2020

Let's manually update your company file one more time. To proceed, follow the steps below:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
4. While on the No Company Open screen, go to the Help menu and click Update QuickBooks Desktop.
5. Go to the Options tab. Select Mark All, then click Save.
6. Go to the Update Now tab and select the Reset Update checkbox.
7. When you're ready, press Get Updates.

See this article to keep QuickBooks up-to-date so you have the latest features and product improvements: Update QuickBooks Desktop to the latest release.

In terms of importing your QuickBooks Desktop company file to QuickBooks Online, check out this guide: Move your QuickBooks Desktop to QuickBooks Online.

Once everything is settled, you can read about preparing for conversion in QuickBooks Online. This will walk you through the process of migrating your data from one QuickBooks product to another.

Feel free to drop a comment below if you have follow-up questions about the process. It'll be my pleasure to assist you further.

@LaRegina 

Where is your company located? UK or another country?

I am based in the UK and I have updated to the last version which is R4

I have even reinstalled Quickbooks to ensure it's all up to date

I tried to install the US version but it would not accept my licence and product code

I have no idea what else to try

I'm based in the UK and there are no other releases

I am unable to install the US version because it does not recognise my licence No and product code

I have even tried to reinstall the UK version but I still have the same problem

UK

@LaRegina 

They have disabled the built-in conversion feature in QBD UK and you will have to use the service provided by MMB. Unfortunately, there are some limitations

https://movemybooks.co.uk/move-to-quickbooks/limitations-of-service-quickbooks/

If you need to convert data with specific requirements (e.g multi currency, attachments, jobs), you can purchase a 3rd party conversion service.