Export

Being able to export your payroll data is essential for accurate tracking and reporting, Laura. We're committed to resolving this matter.

I've checked our system and found that the investigation regarding the exporting issue is already closed due to insufficient information to complete an in-depth investigation. To ensure this gets further reviewed and resolved, I recommend contacting our QuickBooks Support Team. They have tools to determine its cause and open a new investigation if necessary.

Here's how to reach out to them: 

1. Go to the Help menu.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then enter a short description of your concern.
6. Choose between Have us call you or Chat.

In the meantime, check out this article for additional guidance on migrating data: Export your payroll data into QuickBooks.

Aside from payroll data, you can also migrate QuickBooks Online reports and lists. It ensures you have a handy copy of your books. I've added this article to help you download everything: Export reports, lists, and other data.

I appreciate your patience on this matter. You can always reply to this thread if you have other payroll-related questions or concerns. I'm here to assist you.

I've contacted QB numerous times and have spent hours on the phone with them just to be told it is an ongoing investigation. I'm beyond frustrated and have started looking into other payroll programs.