File condensing

Which year version of QB Desktop is your client using?

Can you open the file on the same year version on your machine?

Thank you for reaching out to the Community, Erod3189.

When trying to condense a file from your client's QuickBooks Desktop, when you encounter an error message. This error notice indicates that your company file has an accountant's copy that was made. Ensure that you work together with your accountant for the restriction to be lifted.

After that, you can remove the accountant copy restriction by following these steps.

Here's how:

1. Login to QuickBooks Desktop.
2. Go to the File menu, then select Send Company File.
3. Select Accountant's copy, and then Client Activities.
4. Select Remove Restrictions.
5. Choose Yes, I want to remove the Accountant's Copy restrictions, then OK.

Once you remove the restriction, you can't undo it. Once the restriction is gone, the changes won't be imported into the company file.

I've also added some references that you can check to learn more about the condensing file in QBDT: 

• Condense your QuickBooks Desktop file for import to QuickBooks Online.
• Import your accountant's changes into your company file in QuickBooks Desktop.

You’re always welcome to get back to me if you have other concerns with any QuickBooks Desktop processes. I’d be more than happy to help. Take care and have a good one.