forgot my PIN

Hi claclair,

Thanks for asking the Community today. I'm here to guide you and help you out with resetting your payroll PIN. 

You can fill out a PIN replacement request and fax it to the phone number on the form to receive a new PIN.

I've also got you an article with more insights on resolving PIN issues. If you find you are locked out, it'll be best to contact our Payroll Support team so we can help you unlock your account and reset the pin. 

You can also chat with our QuickBooks team directly at this link: Chat with us online. 

For future reference, you also want to change your PIN for processing direct deposit payroll. 

I'll be around to help you more if you have additional questions. Have great weekends. 

Hi @claclair,

Hope you’re doing great. I wanted to see how everything is going about the Payroll PIN reset concern you had yesterday. Was it resolved? Do you need any additional help or clarification?

If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

need to reset my pin #

Hi, 

If you are looking instant ways to reset quickbooks payroll pin, so i would suggest you to visit the reference article link. 

Greetings, @Cpa-Raul. 

Thanks for joining in on this thread. Let me point you in the right direction to reset your PIN. 

If resetting your PIN yourself didn't work, I suggest contacting our Support Team for further assistance. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us hyperlink/button. 
4. Give a brief description of the issue and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

From there, you'll receive an estimated time of when they'll be in touch with you. 

Keep us updated on how the call goes. We want to ensure that you're able to get this resolved. Have a great day!

No one can seem to help me in getting my PIN reset!  I have been transferred three times only to be told they cannot help me!!!!  I have now wasted an hour.  Super frustrated!!!

I understand the feeling when you're unable to get the assistance you need from our customer support, @Redtruck1. Don't worry. I'm here to ensure you'll be routed to the best available support to guide you in resetting your payroll PIN in QuickBooks Desktop (QBDT).

It's our priority to help. However, the Community is a public forum, and we're unable to pull up your account information for privacy purposes. That said, I recommend contacting our customer support team. While we're aware you've already reached out to them, you'll need to get in touch again so they can reset your QBDT Payroll PIN. To do that:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Provide a brief description of your concern, and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and hit Continue.
6. Choose between Chat with us or Have us call you.

Furthermore, QBDT offers several payroll reports you can utilize to obtain information about your business and employees, which is relevant during tax filing.

Please don't hesitate to reach out to us whenever you need further guidance with PIN reset. I'll be sure to get back to you promptly to continue assisting you. Take care, and have a good one.