Formal Complaint

onthemove · ‎November 25, 2021

Today as I am on vacation I had to call QB regarding a registration issue. Support person gave ID 101. Call was today November 25 at approximately 1145am EST. Please pull the recording, I was clearly annoyed and the person I spoke to only agitated the situation, by interrupting me and trying to belittle my knowledge of the technical side of support. My Question was simple. How do I sync data without having to call support? I didn't receive an answer and only got more agitated when the Rep started becoming combative and uncooperative. I shouldn't have to deal with peoples person opinions or attitudes while trying to solve a problem.

I simply wanted to know if there was a way to not have to contact support every year because I chose to wait until December to download the newest version. I attempted to sync data online but was unable after 7 days to open company files. This is what I was seeking an answer to and instead ended up losing my cool and hanging up. This person clearly needs more training to help in the resolution instead of further agitating a client. I will be looking at Sage and other options for new clients going forward as I don't want to recommend a product that will be lacking in experienced support for my clients.

Rasa-LilaM · ‎November 25, 2021

Good day, onthemove.

This is not the type of experience I want you to have, especially while on vacation. The feedback we receive on this page will help us determine which aspects of the product or support need to be improved. I'll make a note of what happened and forward this on your behalf.

Also, I'm here to ensure that your data syncing concern is addressed as soon as possible. If a new version of QuickBooks is available, click the Upgrade Now button to get it. If you don't see the prompt, go to the Help menu and choose Upgrade QuickBooks. Any of these steps will save you time because you will no longer need to contact support.

For more in-depth information about the process, you can browse the articles below. These resources outline the complete steps on how to upgrade to a newer version of QuickBooks Desktop from within the program. You’ll also learn about installing the desktop program, preparing your company file, and upgrading it to the new one.

Reach out to me again if you have additional questions about syncing your data and other QuickBooks concerns. I’ll be around to help and make sure this is taken care of for you.

Fiat Lux - ASIA · ‎November 25, 2021

@onthemove wrote:
Today as I am on vacation I had to call QB regarding a registration issue. How do I sync data without having to call support? I simply wanted to know if there was a way to not have to contact support every year because I chose to wait until December to download the newest version. I attempted to sync data online but was unable after 7 days to open company files.

@onthemove

Are you using QBD Accountant edition? What do you mean by online data sync and what does this have to do with registration issues?

batuprojects · ‎August 16, 2023

QUICKBOOKS ONLINE PAYROLL has stolen money from me. They have sent a payment to a completely different account, different from the account number they have in the system, and won't give me or my bank any information regarding where the payment went, and have only told me false information in order to get me off the phone. I have had several over 2 hour phone calls that resolved nothing.

I am starting to realize quickbooks may be operating scam like transactions with their client's money. The c

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Formal Complaint