Hi, ADMendelsohn.
I want to review your account, but I'm unable to do it here for security purposes. I'd suggest giving our phone support another chance to help you resolve the double charges. Here's how:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Online.
- Click on Search for something else and enter your concerns in the Tell us more about your questions.
- Tap Search.
- Click on Start a message.
Also, you may request a supervisor when you get a chat agent and if possible ask them if they could help you over the phone instead to assist you better. This way, they can double-check on the charges and provide you the details.
If there's anything else I can assist you with, please post them here and I'll address them.
