Freezing Issue when Importing Accountant Changes in QuickBooks

Ask your accountant to resend the file again. If the same error persists, chat Support to fix the file. Otherwise, you need to ask a 3rd party service provider to fix it.

Welcome to the QuickBooks Community, @RGarcia5. I’ll ensure that we can rectify your concern about importing accountant changes in QuickBooks Desktop (QBDT).

Did you encounter error messages when trying to import the accountant's changes? This will help me provide accurate steps to resolve this. 

Beforehand, let's make sure to turn turn off any Advanced Inventory features you're currently using.  

Once done, check the title bar to see if it says Accountant's Changes Pending. If not, you’ll have to enter the changes manually. However, if you have a newer version of QuickBooks, you can restore a backup before the upgrade and ensure that the Accountant's Changes Pending is still showing at the top to ensure that you pull the correct company.

If the issue persists, you can check this article and refer to the following solutions: Fix errors and unexpected results when importing accountant's changes.

I've got you this article for the detailed steps on how to import and add your accountant's adjustments to your accounts to keep them up to date: Import your accountant's changes to QuickBooks Desktop.

Let me know if you have more questions about importing accountant changes in your company file. We're always more than willing to lend you a helping hand. Stay safe and have a wonderful day!

if you look at the picture you will see the accountant changes pending is there. I get no error messages just the loading screen stays blank and all other QuickBooks functions continue to work. The link you sent does not function because I do not get any error messages. I do not have any advanced inventory settings active.

I am the accountant, the file is my clients. I have recreated the change file multiple times with the same result.

I understand the inconvenience this must have caused you, @RGarcia5, to have been struggling with resolving this issue for about a week now. It's important we find a solution before it becomes critical. Here are some possible solutions that you can try.

Firstly, you can ask your accountant to resend the file and start over fresh. However, if the same problem persists, you can use the Rebuild Data tool to fix data damage. This tool is built into QuickBooks Desktop, and it can automatically fix minor company file data issues. Here's how you can use it: 

1. Go to the File menu, hover over Utilities and select Rebuild Data.
2. Save a backup by following the onscreen steps and clicking OK on the QuickBooks Information window.
3. Wait for the tool to repair your file. 
4. Select OK when the tool finishes, go to the File menu again and select Verify Data to check for data issues.

If you still have data issues, you can use QuickBooks File Doctor to repair your company file. Alternatively, you can manually fix the errors by rebuilding your data. If you're comfortable fixing the errors manually, you can find the errors you can fix from the Verify Results window. Before you start, remember to backup your company file. 

You can refer to this article for more details and information on the following solutions provided: Fix errors and unexpected results when importing accountant's changes.

For future reference, I've got you this article for the detailed steps to import and add your accountant's adjustments to your accounts to keep them up to date: Import your accountant's changes to QuickBooks Desktop.

Don't hesitate to reach out to us about freezing issues in QBDT. We're always more than willing to lend you a helping hand. Have a great one. 

@RGarcia5 

Chat Support to fix the file or purchase a 3rd party file repair service.