Getting an error code when trying to connect American Express business credit card account. I’ve tried a number of times on mobile/web. Is there a fix?

Good morning, @clayc213. 

Welcome to the QuickBooks Community! 

To clarify, what error code are you receiving when trying to connect your American Express Business credit card account? 

This will help us determine the next steps you need to take in order to resolve this problem. I'll be waiting for your response! 

Error code is f978. Thanks!

We recognize the importance of connecting your Amex account to QuickBooks Online (QBO), clayc213, and we're committed to providing you with the necessary guidance and support to facilitate a quick and seamless connection process.

To start off, let's investigate whether this error issue is related to your bank. We'll log in to your bank's website and examine if there are any ongoing maintenance activities or notifications that require your attention. These factors can sometimes impact the process of connecting your bank account.

1. Get first the URL QuickBooks uses to connect.
2. Go to Banking.
3. Select Link account. 
4. Reminder: You don't need to add an account, you just need the listed URL.
5. In the search box, find your bank and click it.
6. Copy the URL for your bank.
7. Sign in to your bank or credit card's website using the copied URL.

After successfully logging in, it's a good sign that the issue is likely not significant. Now, let's proceed with checking the following items:

1. Check if there are messages, notifications, or alerts in your account.
2. Find out if there are display issues as you navigate the website. This prevents QuickBooks from connecting your bank account.
3. Check if there are announcements about new security requirements on your bank's website.
4. If everything looks good, go back to QuickBooks. Then reconnect again your American Express Business credit card account.

Once you're successfully able to connect to your bank, here are some resources to help you understand how to resolve bank errors and what to do if transactions are not updating in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won't download or there's a bank error

Furthermore, once all set and transactions are downloaded, learn how to categorize and match bank transactions in QuickBooks using this article. Categorize and Match Online Bank Transactions In QuickBooks Online.

I'm available to assist you further with your American Express Business credit card account connections. Please feel free to contact me without hesitation. Have a wonderful day.

Thanks for your response. Unfortunately I am still not able to link my AMEX account. I'm not having any issues connecting to the account outside of the QB platform. 

Thanks for getting back to us, clayc213. I'm here to help you link your AMEX account to QuickBooks Online (QBO).

Let's log in to your QBO account using a private browser and attempting to connect your bank from there. This will help us determine if the issue is related to your browser. Please use the following browser shortcuts:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If this resolves the issue, consider clearing your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. Alternatively, you can try using other supported browsers.

If the issue still occurs after performing the troubleshooting, you'll want to contact our support team to have your account checked and get this behavior investigated further. Here's how to contact them:

1. Log in to your QuickBooks Online account.
2. Click Help (?).
3. Type in "Talk to a human," then press Enter.
4. Select Contact Support Team.
5. Type again Talk to a human and click Contact Support Team.
6. Choose a way to connect with us.

You also have the option to manually download your transactions from your bank in CSV file format and then enter them into QBO.

For future reference on arranging your transactions after reconciling your bank account in QBO, please refer to this link: Categorize online bank transactions in QuickBooks Online.

This thread will always be available if you need further assistance on linking your AMEX account to QBO. I'll be on the watch in the comments section. Take care.