Currently, we've receive reports from customers about the unexpected error they've received when trying to print deposit slips (INV -50567). Our product engineers are working on releasing a permanent resolution to this error.
In the meantime. I'd suggest trying to access your account using a private browser or an incognito window to rule out the possibility of a webpage issue. You can use either of these shortcut keys to open an incognito window in all supported browsers:
Safari: Command + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Google Chrome: CTRL + Shift + N
Once logged in, you can try contacting our Customer Care team again. Just provide your name, updated email and the investigation number above. Here's how:
Go to the Help icon.
Click Contact Us.
Under What can we help you with?, enter your concern about showing Tax Registration No.
Click Let's Talk.
You'll be routed into the Choose a way to connect with us page.
Start a chat with a support expert.
Get a callback from the next available expert.
Ask the community to get help from businesses like yours.
Select how you want to contact them and fill in the information.
Rest assured you'd received an email notification once updates about this ongoing issue are available.
Thank you for your patience while we're working on this. If you have any other questions, feel free to comment below. Have a great day.