Getting very frustrated with Quickbooks online

Your sentiments are valid about dealing with login problems and losing access for your users, @leeboy. Let's work together to troubleshoot these errors and get you back on track. 

I've checked the QuickBooks status page for any ongoing issues but found no reports of system problems.

One of the possible reasons why you're having trouble logging in to your QuickBooks Online (QBO) account and the disappearance of your user access can sometimes be caused by a stored cache and cookies in your browser. To verify, let's access your account using a private or incognito window. You can use these keyboard shortcuts to save time:

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome and Microsoft Edge: CTRL + Shift + N

Once you're in incognito mode, log into your QBO account again. If you're able to log in, return to your regular browser and clear the cache to improve the program's performance. Alternatively, use other supported browsers. 

For more troubleshooting steps about sign-in issues, check out this article: Recover your Intuit Account if you can’t sign in

To regain your user's access to the account, I suggest letting them use a new email when logging in. Then, reinvite them to see if it'll work. 

If the error persists, it's best to contact our QuickBooks Support Team for further investigation. They'll be able to help you troubleshoot the login issues, restore access for your other users, and ensure that your account is set up correctly. They can accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

You may also visit this page to further guide you in managing your company information, subscription, and login details: Account Management.

I'll hear you out if you have more questions about sign-in issues and managing users' access in QuickBooks. You can leave your reply below and I'll provide further help.

@leeboy 

Basic troubleshoot. Try opening your QBO account on any private/incognito browser.

I've had the exact same problem and can't get to support because of this log in issue.  It is the worst on Mondays I have found and I am very frustrated that I have found that I will walk away from working with it because of the continued log in error.  Way too busy to try to log in over and over again and would really love to go back to desktop where I could just run my business and not have to trouble shoot this issue over and over again.  Very disappointed and frustrated too!!

Your frustration is valid, and we don't want to interrupt your business workflow, @KB84. I'd like to connect you with our Live Support Team, who can assist you further and help restore your account functionality.

Before anything else, could you please share the specific error message you receive when attempting to access your QBO account? Providing any extra details would be very helpful. Any information will enable us to pinpoint the issue more accurately and suggest an effective solution.

Since you're unable to connect with our Live Support Team through the program, I suggest contacting them directly at the phone number provided in the section that says, "I've tried all of the self-help options and still can't sign in," in this article: Recover your Intuit Account if you can’t sign in.

Our Live Support Team is equipped with the necessary tools and expertise to thoroughly examine the underlying causes of the issue with logging in to the QBO account. They're committed to finding a solution and will work diligently to resolve the problem as swiftly as possible.

If you ever find the need to make changes to your Intuit profile, adjust your security settings, or manage third-party applications associated with your QuickBooks user account, you can easily do so directly within the account interface. You can find detailed guidance by referring to this resource: Access and manage your data from your Intuit Account.

We value productivity and the continuous workflow of your business. If there's any assistance we can contribute with managing your QuickBooks account, let us know below so we can lend a hand in any way we can offer.

@KB84 

would really love to go back to desktop

You can still switch back to QB Desktop.

Desktop has become cost prohibitive for a small business like mine.

If you don't need to run any add-ons (e.g QB Payroll), you can use QB Desktop with a non subscription license.