I acknowledge your concerns about the Global Address Bug in QuickBooks Online (QBO). It's completely natural to experience these feelings in such circumstances. Let me share some information that could be helpful to you.
You're on the right track; QuickBooks uses the address set in the configuration. If the old address appears when you attempt to clone or copy invoices, it may be due to the auto-fill feature being enabled.
When the auto-fill feature is activated, the most recent customer address will automatically appear when generating a new invoice. The auto-fill feature is likely enabled. I suggest checking the settings and disabling the auto-fill options. If it is already switched off, that could be the source of the problem.
I recommend performing basic troubleshooting for you to see if it fixes the issue. To get started, you check the settings with the correct address in the invoice and copy the URL. Next, open an incognito browser and paste the link into the address bar. You can use these keyboard shortcuts to launch the window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it fixes the issue, go back to the regular browser and clear its cache. If the same thing happens, have your customer use other supported browsers and make sure they're up to date.
Here’s an article that guides how to record payments and mark invoices as paid, regardless of whether the payment is for the full or partial amount: Record invoice payments in QuickBooks Online.
If you have any additional questions regarding updating your address on the invoice in your QBO, feel free to reach out to us in the Community. We are here to help.
