H202 - after moving data file to new server

Bluehy · ‎January 03, 2025

We're using QB 2015 Premier and have had a Win 2012 Essentials server since, well, 2012. Moved to a new Win 2022 server which required new Active Directory Domain setup and migration of users. All this has happened successfully.

I copied our data files to the new server, installed QB on the server, ran the QB Database Manager, scanned directories and tried to run multi-user and failed.

I've gone through all the troubleshooting steps from "How to fix Error H202 and H205 with the exception of using the QB Tool Hub file fix. WB Tool Hub File Fix just stays in starting mode and never gets past that - 2 hours didn't get it launched.

Interestingly, if I launch my file from QB on the server in multi user mode, I succeed and a 2nd user can login on a workstation. However, once I close on the server, I cannot enter multi user mode from a workstation. This is on all data files on the server.

Any ideas?

SashaMC · ‎January 03, 2025

Welcome to the QuickBooks Community Bluehy! I appreciate all the steps you have taken to correct this issue. I highly recommend connecting with our Support team so they can screen share with you in a secured environment and investigate further. Also, they can double check some settings and if anything to escalate this case as well. Here' s how to connect with us:

Log into your QuickBooks account.
Click the Help option in the upper-right corner.
Enter necessary information and click Continue.
Choose the callback option to connect.

Let me know if you have additional questions! I am looking forward to an update. See you soon.

Bluehy · ‎January 03, 2025

Thanks for the note, I'd be happy to pay for an incident for support here, but we are using QB Desktop Premier 2015 and it appears that support is not available for that version anymore.

I'd certainly argue that this is less of a version issue than configuration or something, but it doesn't seem that I can get paid support - which I would cheerfully pay for at this point.

Chrea · ‎January 03, 2025

@Bluehy

Try using the sample file. Did you encounter the same error message?

Bluehy · ‎January 06, 2025

Yes, I get the same error with a sample file.

Bluehy · ‎January 06, 2025

I tried using the sample file with the same results. I cannot open a file in multi-user from a workstation.

Chrea · ‎January 06, 2025

Next troubleshoot, install the trial version of QB Desktop Enterprise 2018 or later to isolate the problem.

Topics

Training

Community

Resources

H202 - after moving data file to new server