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Level 1

hard drive crashed and new computer

My hard drive crashed on a laptop running QuickBooks Pro. I purchased a new computer and loaded QB 2018 back on the new one, I was able to load all of the data that was saved as a backup that was extracted from the old crashed hard drive, the only exception is the working files that were not saved as a back up.

Is there any way I can retrieve the working data if I have access to the old damaged hard drive and install it in the new computer.... I do have access to all data on the old hard drive

1 Comment
QuickBooks Team

hard drive crashed and new computer

Thanks for coming to the Community for help, @mward.


I’m here with some insight regarding recovering missing or lost data.


QuickBooks has a feature called QuickBooks Auto Data Recovery (ADR) that can recover all or most of your data. They can do that by restoring lost transactions using your current Transaction Log file and a copy of your Company file or by restoring all but the last few hours of transactions with a copy of both your Company file and your Transaction Log file.


ADR is available in QuickBooks Pro, Premier and Enterprise Solutions for Windows but not in Accountant Editions. Make sure to update QuickBooks to the latest release before performing the steps given in this article: Recover lost data with QuickBooks Auto Data Recovery.


Detailed steps and screenshots are also included in the stated article.


Another way to recover the working copy of your company file is to ask your IT professional. They have the skills to extract the data from your old hard drive.


That should do it. Let me know how it goes. If you need anything else, leave a reply below. I’ll be more than happy to help. Thanks for dropping by and take care!

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