Hi, @cglasier. Please contact our phone support team, which has specialized tools and resources to assist you with your situation. They can help resolve your backup files that are stuck in the queue and cannot be processed.
Here’s how you can reach them:
1. Go to the Help icon in the top menu.
2. Select the Search tab and enter your concern. For example, type "help."
3. Click the Contact Us button and choose either Chat or Callback to connect with us.
For your convenience, you can find our Support Hours for QuickBooks Online in this article: Get help with QuickBooks products and services.
If you have any further questions about QuickBooks, please feel free to reach out through this thread.
