Has anyone received a message or call back when needing help?

The chat has NEVER worked for me.  Receiving a callback seems to take forever, too, but at least they have called back.  QB is currently using Covid-19 as an excuse for delayed callbacks.  

Good luck. 

Hello, provenanceminist. 

Thanks for stopping by the Community, while Covid-19 has undoubtedly put a stress on our desire to provide nothing but the best in customer care, rest assured, we're on it and we're here here for you, day or night, rain or shine. I would like to make sure you're properly prompting the Help feature, so I'm listing the steps below. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

Note: Our support hours vary so to make sure we address your concerns on time, check out the following link here. 

While you're here in the Community, you can post your issue down below and our experts here would be glad to help while you wait for a call back or chat. 

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