Have been sending invoices & estimates from QB's for years and am presently unable to do so. When attempting to sign into yahoo email account I receive message..."Incorrect Credentials or Gmail Settings"

CPen86 · ‎March 02, 2021

Have been sending invoices & estimates from QB's for years and am presently unable to do so. When attempting to sign into my yahoo email account I receive this message..."Incorrect Credentials or Gmail Settings". What might I do to get past this so I can continue to email out of QB's?

CharleneMaeF · ‎March 02, 2021

Let's configure your email preferences, CPen86.

This way, we can successfully email your invoices and estimates.

The error usually occurs when the email settings weren't properly configured and set up in QuickBooks Desktop. Either something wasn't entered correctly or the Internet Service Provider was changed.

Here's how:

Go to the Edit menu.
Go to Preferences, then choose Send Forms.
Under the My Preferences tab, click Edit email (Edit Email info window will pop-up).
From the Email Provider drop-down menu, select Yahoo instead of OTHERS.
In the Server Name field, enter the correct server.
In the Port field, type in the correct one.
Check the SSL/TLS tick box, then click OK to save the changes.

Additionally, I've included some articles that will help you fix common errors when using webmail and Outlook in QuickBooks Desktop:

You can always find me here if you need more help in managing your sales transactions. I'll always have your back.

View solution in original post

CharleneMaeF · ‎March 02, 2021

Let's configure your email preferences, CPen86.

This way, we can successfully email your invoices and estimates.

The error usually occurs when the email settings weren't properly configured and set up in QuickBooks Desktop. Either something wasn't entered correctly or the Internet Service Provider was changed.

Here's how:

Go to the Edit menu.
Go to Preferences, then choose Send Forms.
Under the My Preferences tab, click Edit email (Edit Email info window will pop-up).
From the Email Provider drop-down menu, select Yahoo instead of OTHERS.
In the Server Name field, enter the correct server.
In the Port field, type in the correct one.
Check the SSL/TLS tick box, then click OK to save the changes.

Additionally, I've included some articles that will help you fix common errors when using webmail and Outlook in QuickBooks Desktop:

You can always find me here if you need more help in managing your sales transactions. I'll always have your back.

CharleneMaeF · ‎March 03, 2021

Hi CPen86,

Hope you’re doing great. I wanted to see how everything is going about sending invoices and estimates in QuickBooks Desktop you had yesterday. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

CPen86 · ‎March 04, 2021

I did receive help with this on Tuesday, 3-2-21, and after the session I was able to successfully email invoices from QB's again. However, yesterday and again today I have attempted to do so and once again received the message...."Incorrect credentials or Gmail settings. This is very disappointing, as I thought this issue had been resolved. I do need additional help with this.

Thank you

Mark_R · ‎March 04, 2021

I appreciate you reaching out to our support team to resolved this issue, @CPen86.

I want to make sure this issue stops reoccurring so you can get back to working order.

Firstly, let's ensure that your QuickBooks Desktop is updated. This way, you'll have the latest release features and fixes. Here's how:

Go to the Help menu, then select Update QuickBooks Desktop.
Select the Update Now tab.
Put a checkmark to the Reset Update checkbox and click Get Updates to start the download.
Wait until the download finishes, then restart QuickBooks.
Accept the option to install the new release.

Once done, let's re-setup the email information in the Preferences. Please be guided by the steps below:

Go to the Edit menu, then select Preferences.
Select Send Forms.
In the My Preferences tab, click Edit email. Make sure to use the correct credentials.
Select the email provider from the drop-down.
Enter the correct server name, then type the Port in the field.
Click OK to save the changes.

After resetting it up, you can try sending the invoices or estimates again to double-check.

If you get the same result, I highly recommend contacting our QuickBooks Support Team again. This way, they can further investigate this matter and provide the best resolution to get this fixed permanently.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.

rebelbah · ‎May 24, 2021

This really does not help as quickbooks does not allow you to change information once a yahoo address ahs been entered

smtp.mail.yahoo.com

port 456 which should be 587 for SSL

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Have been sending invoices & estimates from QB's for years and am presently unable to do so. When attempting to sign into yahoo email account I receive message..."Incorrect Credentials or Gmail Settings"