Having trouble depositing a check. I uninstalled and reinstalled the app but still get a message "whoops, something went wrong?" It worked before. What else can I do?

Hi there.

First off, did you happen to receive any email notifying you whether the check was rejected or returned? If you haven't checked yet, I'd recommend doing so for you to follow up with the check writer if the email says it has been returned.

If you haven't received any email, you'll want to check if your QuickBooks Checking or Money by QuickBooks account is active and in good standing. And make sure that checks are under your name, endorsed by you, and drawn on a bank account in the US or a US territory. 

Note that there are types of checks that aren't accepted. You may want to check out what are those in this link: Checks that aren't accepted.

Also, mobile deposit has limits. With this, I'd recommend signing in to your account on a mobile device. We'll display your limit when you begin the check capture process.

You can refer to this article that answers the frequently asked questions about mobile check deposit and its requirements: Find out more about mobile check deposit.

Additionally, I've included a helpful reference on what to do when you get a chargeback: Handle chargebacks and retrieval requests for QuickBooks Payments.

Fill me in if you have more queries about mobile deposits. I'd be glad to assist you further. Take care always and best regards.

I have been having the same issue.  I haven't received any email stating this check wasn't good.  I have deposited these same business checks from my client for years.  In the last year, I continue to get the message "Whoops, something needs to be fixed" then it says Hmm, that didn't work, tap "review check" to try again.  It continues in this loop.  I uninstalled the app, reinstalled, changed the online payment reference in QuickBooks to received payment to "undeposited funds" and to "QuickBooks checking" with no luck.  The date on this check is 4/4/24 and it has been erroring out on me since I received the check.  The customer requested I cash the check, however, I don't know how else to deposit this check if the app keeps erroring out during the deposit check process.  Please help.

Thank you for sharing the details, @VCSLLC. I can see that you've already performed the suggested steps provided by my colleague. Allow me to help you sort this out in no time.

Since you have encountered the same error while trying to deposit checks and have already attempted the troubleshooting steps, I suggest contacting our support team directly. They have the expertise and necessary tools to assist you further with the required steps to enable successful check deposits.

Here's how to reach them: 

1. Click the Help icon located at the top-right corner of your screen.
2. On the chat box, go to the Search tab.
3. Hit on the Contact Us below.
4. In the Select a Topic screen, click on Ask about something else.
5. Input a brief explanation of the issue and Hit Continue. 
6. Choose the chat or phone option. 

Please note that support is available for Plus, Essentials, and Simple Start subscribers from Monday to Friday, 6 AM to 6 PM Pacific Time, and Saturdays from 6 AM to 3 PM PT. For Advanced subscribers, support is available 24/7.

I've added this article to learn more about mobile check deposits for QuickBooks Checking and Money by QuickBooks: FAQ about mobile check deposits. 

I'm always here to help if you have further questions about depositing checks into your QBO mobile app. Feel free to get back to me anytime. Stay safe!