It's good to see you here.
Let me direct you to our best help available so you can access the Advanced tab settings in QuickBooks Online (QBO).
I appreciate you performing some troubleshooting steps to resolve the issue. Since the problem persists, I'd recommend reaching out to our customer support through a call. They can initiate a screen-sharing session in a secure setting to further identify the cause of the issue and come up with a resolution. They can also raise an investigation if necessary.
To do that:
- Go to the Help icon and select the Search tab.
- Click Contact Us.
- Provide a short description of your concern and select Continue.
- Click Have us call you.
Furthermore, you can activate features in QBO by modifying the company settings. This way, you can personalize the program to work the way you want it to.
Let me know if you have additional questions about the company settings in QBO. We're here to take care of your concerns. Have a great day!
