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aimeeisme
Level 1

Helo QB desktop 2012 says I nees ie6

Help I have windows 11 and my 2012 QB was working as 1/12/2024. Now it is giving me the error that I need IE 6.

Support was no help, repair tool no help, and I reinstalled and that didn't work. 

TIA

 

2 Comments 2
Erika_K
QuickBooks Team

Helo QB desktop 2012 says I nees ie6

I understand how challenging this can be, aimee. Let me share some information about the error you encountered.  

 

This is due to the compatibility issues between QuickBooks Desktop (QBDT) and Windows 11. The 2012 version is no longer supported. All associated support services have been discontinued as well.  

 

You may want to consider upgrading to the new QuickBooks version. Doing so ensures you can effectively manage your business and stay on track.  

 

To upgrade, we can: 

 

  1. When ready, hit Upgrade Now.
  2. Choose Keep old version on my computer if you want to keep your current QuickBooks. Then, select Let’s go. QuickBooks downloads, installs, and activates the new version for you. It updates your company file(s).
  3. Once done, click Open QuickBooks.  

 

If you do not receive a prompt to upgrade your QuickBooks subscription, we can go to the Preferences option. 

 

Perform the following:  

 

  1. Locate the Edit option, and then choose Preferences.
  2. Click General, and then select My Preferences.
  3. Hit Bring back all one-time messages and then OK.
  4. Close, then reopen QuickBooks. You’ll have the prompt to upgrade your QuickBooks subscription.

 

Also, I suggest visiting this website to get a closer look at the prices and rates for QBDT: https://quickbooks.intuit.com/desktop/ 

 

Furthermore, check out this article about fixing general problems when accessing your company in QBDT: Can't open your company file in QuickBooks Desktop

 

Transitioning to what we're accustomed to can be difficult, aimee. I appreciate your time with us. Let me know if you have QuickBooks-related concerns. Keep safe! 

4Gal
Level 11

Helo QB desktop 2012 says I nees ie6

@aimeeisme  

Try to reinstall your QB Desktop 2012 in Win 8 compatibility mode.

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