I understand the frustration this may have caused you. Let me help you by directing you to the appropriate support team and finding out what updates are available.
I appreciate your patience and the time you've spent sending the necessary documents. However, since you have not received an update yet, I suggest that you contact our support team again, for they have the tools to safely and securely look into this issue. You can also let the next available agent pull up your previous cases, so you won't have to repeat the same information.
Here is how you can contact our support team:
- Log in to your QuickBooks Online (QBO) company.
- Select Help (?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Support hours are from Monday to Friday, 6 AM to 6 PM PT.
On the other hand, you can also contact our support team directly through their contact number if you need prompt assistance: QuickBooks Online Support.
Please let me know if you have any further QuickBooks-related queries. We are always here to help. Stay safe.