Making sure you're able to access your QuickBooks account is essential to ensure you can perform your task on time, @daff_tan. I'm here to provide steps to help you fix this login issue.
Currently, there are no reported cases of having trouble logging in to your QuickBooks account. In the meantime, we can perform some troubleshooting steps to determine if this is a browser-related issue.
Let's start with accessing your account via incognito mode. This does not store cache that might cause odd behaviors when accessing web-based programs. Below are the shortcut keys you can use depending on your browser type:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Then, log in again to your account. If you no longer see the error message, I recommend going back to your regular browser and clearing the cache to eliminate piled-up data that might cause the issue. If the same thing happens, you can use other supported devices or browsers. Might be that the current one you're using has a temporary issue with the program.
If the error persists, you can reach out to our Phone support team by selecting the contact us link in the error message.
If you have other questions about accessing your account, just drop a comment below. I'm always here available to provide prompt assistance. Have a good one.
