Hi, Sarah.
The error message "Unable to save your project details" in QuickBooks Online (QBO) indicates a problem preventing the system from processing or saving the project request.
To start, let's ensure all required information, such as the project name, email and period dates has been completely filled out.
In the meantime, I recommend accessing QuickBooks Online using a private or incognito window, which can help bypass any browser-related issues. Additionally, QuickBooks works best on updated browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge.
If you’ve tried these steps and the issue persists, I suggest reaching out to our Live Support for further assistance. They can help investigate your account and provide personalized solutions.
Here’s how to contact Live Support:
- Click the Help (?) icon in the top-right corner of your QuickBooks Online dashboard.
- Select Contact Us and briefly describe the issue.
- Choose your preferred method (chat or call) to connect with an agent.
If you have any questions or need further assistance, feel free to reply here.
