Hi Quickbook, I logged in to time tracking and pressed on weekly tracking but then the web page just loads infinitely.

Sang Nguyen1 · ‎August 23, 2023

DivinaMercy_N · ‎August 23, 2023

Hi there, Sang. I aim to ensure that your issue about accessing the time tracking in QuickBooks Time. I'll route you to the support that will best handle this situation.

I appreciate you getting back here and providing additional information about your concern. To further check the root cause of the issue, I highly recommend reaching out to our Phone support team. Once connected, you can request for a screen-sharing session so they can review your account's set up and help you fix it.

Here's how:

In your QuickBooks Time account, click the question mark icon.
Choose Product Help.
Next, select Contact Us.
In the What can we help you with? box, enter a brief description of your concern. Ex. QB Time web page just loads infinitely when accessing weekly tracking.
Then, click Continue.
From there, choose either Chat or Callback.

The Community is always open if you have other issues accessing the weekly time tracking. I'll be here ready to provide further assistance.

View solution in original post

Bryan_M · ‎August 23, 2023

Thanks for posting here, Sang. We know how important tracking your time accurately is. Yet, it keeps the page loads, which becomes an inconvenience on your end. Allow us to help you with this and perform some steps to fix this.

There are some situations in which browser-related issues sometimes make QuickBooks run unexpectedly and create odd errors. Temporarily, let's perform basic troubleshooting steps to solve this. First, log in to your QBO through a private window, then do the activity there. The keyboard shortcuts are as follows:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + N
Safari: press Command + Shift + N

If this fixes the issue, route back to the browser you usually use and clear the cache to refresh. On the other hand, we can also try to utilize another supported browser if the one you're using now may have a temporary problem with QuickBooks Online.

After performing the recommended steps if the issue persists, we recommend reaching our live Customer Support Team. Their resources are equipped to perform a screen-sharing session, investigate your account, and look for the root cause of it. To contact them, click this link: QuickBooks Time Contact Support.

Moreover, if you're finding help with your QB Time account, you can click this link: https://quickbooks.intuit.com/learn-support/en-us/quickbooks-time/help-topic/view-all-articles

For additional questions or if you have helpful ideas about QuickBooks, please do not hesitate to reach out to us. We're ready to lend a hand, and we've always got your back, Sang.

Sang Nguyen1 · ‎August 23, 2023

Hi Bryan, I have tried Chrome, Edge and Firefox all with their private browsing and none work. I have found the similarity which is all 3 have this error from 1 API calls so can you check this out.

DivinaMercy_N · ‎August 23, 2023

Hi there, Sang. I aim to ensure that your issue about accessing the time tracking in QuickBooks Time. I'll route you to the support that will best handle this situation.

I appreciate you getting back here and providing additional information about your concern. To further check the root cause of the issue, I highly recommend reaching out to our Phone support team. Once connected, you can request for a screen-sharing session so they can review your account's set up and help you fix it.

Here's how:

In your QuickBooks Time account, click the question mark icon.
Choose Product Help.
Next, select Contact Us.
In the What can we help you with? box, enter a brief description of your concern. Ex. QB Time web page just loads infinitely when accessing weekly tracking.
Then, click Continue.
From there, choose either Chat or Callback.

The Community is always open if you have other issues accessing the weekly time tracking. I'll be here ready to provide further assistance.

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Hi Quickbook, I logged in to time tracking and pressed on weekly tracking but then the web page just loads infinitely.