How can I contact QBO support? I cannot chat or schedule a call. Posting here is the only option offered.

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Morning, Sheriedgecomb.

Thanks reaching out to the QuickBooks Community. I'm here to help with contacting our phone support and getting this resolved with you. If you want to contact support follow these steps:

1. Go to Help.
2. Select Contact Us.
3. Enter your concern, then select Contact Us.
4. Choose a way to connect with us, either start a chat or get a callback.

Through that method you'll be able to contact a support agent. The reason you weren't able to contact our support earlier was possibly due to our temporary new business hours. I'm also here and available to help with any questions or concerns you may have. Just hit the REPLY button below.

when I go to help and put in the issue and go to contact us, schedule a callback is not one of the options. It's usually there

Hi there, @langstonconst-ci.

I can assist you anytime here in the Community, and we can always support you 24/7 with the help of other Community backers and members.

Before routing you to our phone support, may I know your goal and the contact reason for reaching them? Rest assured, I'll get back to you with a resolution and fix that's relevant to your concern.

They are available by using the Get a callback in the Help menu. The severity of the concern may help you pop this out from the choices on which way you can contact us.

For example, an account billing problem, online payments like ACH, and electronically paying payroll taxes may help you trigger the Get a callback option. Here, I've tried to type the "contact support" as my concern, and it makes this option appear from the selection.

You can follow the steps given by my colleague, @MaulikH, to contact us. Also, please check our chat and phone help hours to have a conversation with us in your free time.

Additionally, you can view help articles by utilizing the Topics and Training tab on this page like Banking and Reports. You can also search for posts from our Support Help page.

Tag me (@Jovychris_A) to share more details with your concern or if you have additional questions. Anytime the Community is ready to help. Have a fantastic day!