There are possible reasons why your credit card is being declined, Jsmith.
Here are the following:
- Invalid account number.
- Expired credit card.
- Over-limit or past due.
- The billing address in QuickBooks Online doesn't match the address on your credit card statement.
- Prepaid cards.
- The issuing bank won't authorize the card electronically.
- We do not accept prepaid cards due to our address verification process.
- Credit card billing addresses must be based in the U.S. We currently do not accept credit cards with billing addresses from U.S. territories, such as American Samoa, Puerto Rico, or the U.S. Virgin Islands.
You can check out this article for more detailed information: Credit card declined for QuickBooks Online subscription.
Once you have confirmed that your credit or debit card does not fall under the reasons listed above, you'll need to update or change your payment information. If the issue persists, contact your bank or credit card issuer to review the authorization process.
You can also connect your bank account to QBO anytime for automatic transaction downloads and categorization.
Our specialists are ready to simplify tasks in QuickBooks. With our QuickBooks Live Expert Assisted service, you get personalized support to keep your business finances organized.
The Community is always here to assist if you have any further questions.
