How do I delete a bank reconciliation of a PARENT account when all the subaccounts are reconciled separately? The PARENT reconciliation should not have been done.

You can only manually undo each reconciled transaction one at a time, Les.

Here’s how:

1. Go to the Gear icon, then Chart of Accounts.
2. Select the account that has the reconciled transaction.
3. Click View register.
4. Locate the transaction to edit.
5. In the checkmark column, repeatedly click on the box until it changes from "R" to blank.
6. Hit Save.
   

For more details, visit this material: Undo or remove transactions from reconciliations in QuickBooks Online.

You can also invite your accountant, as they have the option to undo the entire reconciliation at once. They can follow this article for the steps: Undo a client’s reconciliation in QuickBooks Online Accountant.

Feel free to revisit this thread if you have any follow-up questions about reconciliation.

I have spent at least THREE HOURS with support but the problem still exists.  I did not need to do anything with transaction. Someone reconciled a PARENT ACCOUNT which does not have any transactions. The transitions are in the sub accounts. Finally I was able to undo those reconciliations but now the subaccounts are showing beginning balance errors. Parent accounts should be for rolling up subtotals/totals not for posting transactions or doing anything else.

This is very frustrating.

I understand the importance of organizing our records to optimize our processes and meet objectives effectively, cowardles.

Since you have successfully undo past reconciliations, I recommend reconciling the parent account moving forward.

The parent account serves as a summary and incorporates the totals from all its sub-accounts. This way, you won’t have to reconcile each sub-account individually.

For detailed guidance on how to reconcile an account in QuickBooks Online, you can refer to this helpful article: Reconcile an account in QuickBooks Online.

If you have additional questions or need further assistance, feel free to reply in this thread.

The PARENT account DOES NOT have any transaction and DOES NOT have a bank account associated with it.  The purpose of the PARENT ACCOUNT is for balance sheet presentation.  Each sub account has its own transaction and its own specific bank account.

Both of the sub accounts have been reconciled up to June 30, 2025.  It was the parent account which was showing a beginning balance error.  Since there is no purpose to reconciling the PARENT account, QuickBooks SUPPORT instructed me to create another ID as an ACCOUNTANT. That way I could undo the reconciliations for the PARENT account which should not have been done in the first place. When I did that, The beginning balance error on the PARENT account is gone but now BOTH sub accounts show a beginning balance error yet they are both reconciled.

You'll need to undo the entire reconciliation to fix beginning balance issues in your account, Les.

Beforehand, when managing the overall reconciliation and fixes to these accounts, it's best to reach out to a bookkeeper with a QuickBooks Online Accountant profile to help and guide you efficiently in rectifying beginning balance discrepancies.

On top of that, if your bank transactions are downloaded to the individual accounts, you can deactivate the parent account. This way, entries from your subaccounts won't roll up into the parent account, preventing any issues during reconciliation.

Thus, to resolve beginning balance errors in your subaccounts, first ensure the opening balance is accurate, as an incorrect opening balance affects all subsequent reconciliations.

Then, review your bank statement to ensure you're reconciling the correct account for the appropriate month:

1. Go to Transactions or Accounting, then select Reconcile.
2. Select the account that you want to reconcile from the Account dropdown.

If your account is connected to online banking, ensure you've matched and categorized all downloaded transactions before you start reconciling. Everything must be categorized to get the correct final beginning balance.

However, if changes affect your beginning balance, you'll get the message We can help you fix it before you start reconciling. Select the link to open your discrepancy report. Then, review the report to decide if and how to make necessary changes.

Once you know your beginning balance is correct, you can start reconciling. If you see issues in the middle of your reconciliation, you can check this article to know what you should review: Fix issues at the end of a reconciliation in QuickBooks Online.

Feel free to get back to us anytime you require additional assistance.

THIS IS NOT ACCEPTABLE! We only had a problem in the parent account and that account did not have any transactions.  These accounts have HUNDREDS of transaction.  We cannot reconcile these accounts over again for almost TEN YEARS. The two sub accounts did not have a problem until I LISTENED TO YOUR SUPPORT and did the UNDO function on the parent account.

Your software made this problem, you FIX IT!

I was told someone at QuickBooks was going to fix this.  I do not expect ever to hear back from them. The only thing worse than QuickBooks software is QuickBooks support.